Job Description

Join RAKBANK – Where Innovation Meets Integrity

At RAKBANK, we believe in fostering a culture of innovation, growth, and excellence. We are not just a bank – we are a community that thrives on teamwork, cutting-edge solutions, and the highest standards of governance.

What You’ll Be Doing

Platform Strategy & Leadership

• Define and drive the platform roadmap, architecture evolution, and innovation priorities.
• Own the technology vision and ensure alignment with enterprise goals and Treasury business needs.
• Lead a dedicated IT service unit supporting Treasury stakeholders across trading, risk, finance, and operations.

Functional Delivery & Operations

• Provide deep functional oversight of platforms such as FIS Front Arena, Refinitiv ET, Murex, Finastra Sophis, or similar.
• Ensure platform capabilities align with front office, middle office, and back office workflows.
• Maintain regulatory compliance across all platform implementations and upgrades.

Change Management & Execution

• Diagnose, plan, and execute platform enhancement programs.
• Deliver platform initiatives on time and within scope, with quarterly alignment reviews.
• Track project milestones and proactively resolve delivery risks.

Operational Excellence

• Ensure 99.9% platform uptime and MTTR under 2 hours for critical incidents.
• Resolve 95% of high-priority tickets within SLA.
• Conduct weekly quality reviews and reduce defects by 20% year-over-year.

Service & Support

• Achieve 85%+ customer satisfaction for platform operations.
• Automate 30% of recurring support tasks annually.
• Maintain a comprehensive knowledge base for faster resolution and self-service.

Governance & Compliance

• Ensure 100% compliance with regulatory standards and internal policies.
• Lead architecture and delivery reviews for all platform projects.
• Collaborate with security, compliance, and finance teams for risk and budget management.

Qualifications

What We’re Looking For

Education:

Bachelor’s degree required; Master’s preferred.

Experience:

• Minimum 15 years of relevant experience
• At least 5 years in a platform leadership role
• Proven success in Treasury platform delivery, transformation, and stakeholder engagement

Additional Information

What’s In It For You

• Competitive, performance-linked compensation
• Medical coverage for you and your family
• Comprehensive life insurance
• Inclusive and diverse workplace culture
• Career development and fast-track growth opportunities
• Mentorship from industry experts

Skills That Set You Apart

Technical Skills:

• Infrastructure, IT service, and project management
• Enterprise, cloud, and security architecture
• DevOps, containerization, and database development
• Regulatory compliance and business continuity planning
• Treasury domain knowledge across FX, rates, credit, and risk systems

Soft Skills:

• Strategic thinking and stakeholder management
• Team leadership, coaching, and conflict resolution
• Communication, problem-solving, and performance reporting

Ready to Lead the Future of Treasury Platforms?

If you’re passionate about platform innovation, regulatory excellence, and delivering strategic impact, we’d love to hear from you.

Apply now and be part of RAKBANK’s digital transformation journey.