Job Description

About Us

Jomablue is a premium enterprise event technology company, trusted by some of the world's leading organisations to deliver complex, high-stakes events.

With over 25 years in the events industry, that heritage shows in everything we build and every event we deliver. Named ‘Best Event Management Platform’ at the Event Technology Awards and certified as a ‘Great Place to Work’, the recognition reflects what we have always believed: that the people in our team matter as much as the experiences we create for our customers.

Our customers range from global tech giants to iconic Australian brands, and they come back to us because of two things: the quality of our technology and solutions, and the quality of the people behind it.

We are a close, passionate team of genuine human beings who love what we do. The kind of team where people laugh hard, hold each other to a high standard, and actually want to come to work!

If you want to do meaningful work, at a company that is growing and continues to prove itself . . . this is your chance.

The Role

The Platform Operations Specialist reports to the Chief Technology Officer and sits at the centre of our platform, our development team and the internal teams who rely on both. You'll develop a deep understanding of the Jomablue platform and products and how data flows through it, becoming part of a team to support our people diagnosing issues, answering platform questions and translating real-world problems into solutions.

You'll combine broad technical knowledge across cloud, networking and SaaS environments with hands-on skills for investigate issues, run data operations and build smarter ways of working.

AI is part of how we work at Jomablue, and you'll use AI tools daily — to diagnose faster, document better and automate the repetitive — while helping the wider team do the same. You must be motivated and passionate about great service. Within a small team, you understand that working closely with others and pitching in when necessary helps our team be stronger and reach our goals.

When and Where

This is a full-time hybrid role based in our Ultimo, NSW office.

Your Duties

Platform Support & Issue Resolution

• Develop a deep working knowledge of the Jomablue platform — how it's configured, how data flows through it, and how our teams and customers use it
• Act as an escalation point within the product team for internal teams using the platform: answering how-to questions, triaging bug reports and validating challenges to successful operations
• Investigate and reproduce reported issues, isolating faults across hardware, software, network and cloud layers to form a clear view of root cause before escalating

Working with the Development Team

• Translate internal and customer-reported problems into well-scoped Jira tickets, refining requirements in collaboration with the development team
• Verify fixes and close the loop — write reproduction cases, test resolutions and confirm outcomes with the teams affected

Data & Systems

• Support operations, including imports, exports, validation and reconciliation
• Work with APIs — making calls, reading documentation and interpreting responses — to diagnose issues and support integrations

Automation & Continuous Improvement

• Support building lightweight tooling to automate repetitive tasks and improve operational efficiency
• Create and maintain clear internal documentation, runbooks and knowledge base articles
• Identify recurring problems and drive process or tooling improvements to prevent them

AI Focused Way of Working

• Use AI tools as part of everyday work to accelerate troubleshooting, documentation, data analysis and ticket writing
• Identify opportunities to apply AI and automation to operational workflows, building practical solutions that save the team time
• Contribute to Jomablue's AI adoption — sharing learnings, prompts and best practices with the wider team

Skills and Experience

While we list some skills and experience items below, we are focused on finding the right person who wants to learn.

Essential:

• 3+ years' experience in a technical operations, systems, IT or similar technology role, comfortable operating autonomously
• Broad technology understanding spanning networking, operating systems, cloud and SaaS environments
• Proven ability to pick up an unfamiliar software platform, understand it deeply and start contributing quickly
• A structured troubleshooting approach — able to diagnose how data flows through a system, reproduce issues and isolate root cause
• Experience supporting internal teams using a software platform: how-to questions, bug triage, data validation and data operations
• Comfort working with APIs — making calls, reading documentation and interpreting JSON responses
• Clear written communication — documentation, runbooks and well-scoped tickets
• An active user of AI tools, with genuine curiosity about embedding AI into everyday workflows
• A self-starter who identifies problems, scopes them and drives resolution without close supervision
• Experience building AI-assisted automations, integrations or agent-based workflows

Desirable:

• Intermediate SQL query writing (joins, aggregation, filtering across tables), used practically for data validation and issue diagnosis
• Working knowledge of AWS infrastructure (e.g. EC2, S3, IAM, VPC, CloudWatch)
• Experience in a product operations, technical account management or internal platform support role
• Familiarity with issue tracking and product workflows (Jira or similar) — as someone who writes and manages tickets, not just a user
• Exposure to QA or structured testing — writing reproduction cases and verifying fixes
• Hands-on experience with computer hardware — building, diagnosing, repairing and configuring peripherals
• Scripting proficiency for automation and tooling (Bash and/or Python preferred)
• Experience supporting hardware or software in field or live event environments
• Familiarity with monitoring, logging or ticketing tools

The Right Fit

We believe strongly in searching for people that are the right cultural fit for our team. Our competencies are:

Communication Excellence - Effective communication ensures clarity, builds relationships and drives alignment across teams and stakeholders.

Collaboration & Teamwork - Collaboration is about working cohesively towards shared goals, valuing diverse perspectives and fostering a sense of team spirit.

Customer Focus - A customer focused mindset ensures that we anticipate and meet customer needs, creating positive experiences and driving loyalty.

Problem Solving & Decision Making - Strong problem-solving involves analysing situations, identifying solutions and making sound decisions, often under pressure.

Dynamic Adaptability - The ability to quickly adjust to changing circumstances, technologies and requirements while maintaining efficiency and effectiveness.

AI Fluency - Leveraging AI tools effectively and ethically to enhance productivity, improve processes and drive smarter ways of working.

What We Offer

• A commitment to your health and wellbeing, including subsidised access to ClassPass for fitness and wellness activities.
• A dynamic, inclusive workplace where diversity of thought is valued and your development is actively supported through mentorship and feedback.
• Competitive compensation and benefits, reviewed annually to ensure alignment with industry benchmarks and your career progression.
• Dedicated leave days and financial support for approved external training, empowering you to pursue professional development.
• Regular Best Practice Lunch and Learns and knowledge-sharing sessions that promote collaboration and continuous learning.
• A flexible hybrid work model, balancing in-office collaboration with remote work to enhance productivity and work-life balance.
• A strong commitment to diversity, equity, and inclusion, fostering a workplace where everyone feels safe, respected, and empowered.
• Regular team lunches, after-work socials, and team celebrations throughout the year.
• Access to our in-building gym, sauna, and golf simulator.