Job Description

Do you relish the prospect of working with the most cutting-edge technology?

Would supporting the biggest global network excite you?

Join our Compute team!

The Akamai Compute Operations Center monitors, troubleshoots and maintains Akamai's deployed Compute infrastructure in a 24/7 environment. Our Operations Center enables Akamai's cloud infrastructure to deliver content and applications, regardless of network traffic.

Partner with the best

You will be part of a 24/7 Operations Center responsible for monitoring, incident response, troubleshooting, break/fix, and the ongoing maintenance of Akamai's cloud infrastructure. You will be dedicated to providing a better customer experience by quickly detecting issues and mitigating problems.

Shift Pattern:

Hours: 8:00 PM - 6:00 AM (10-hour shift)

Rotation: 4 days on / 4 days off continuous rotation, including weekends and holidays as scheduled.

As a Platform Operations Engineer, you will be responsible for:

• Managing and resolving incidents/issues from start to finish, owning initial investigation and troubleshooting to determine root cause and resolution, creating escalations as needed
• Handling internal and external communication (status page, tickets, Slack, Webex etc.)
• Creating and/or update procedures, run-books, diagrams, and other documentation on a continual basis
• Writing automation scripts to streamline incident resolution
• Partnering with senior engineering teams during scheduled or emergency maintenance activity

Do what you love

To be successful in this role you will:

• Have experience working in a Systems administration or DevOps role
• Have experience troubleshooting mission-critical Linux servers in virtualized environments
• Be familiar with best practices of Linux systems administration
• Be familiar with TCP/IP in internetworking/WAN data communications
• Have experience in a hosting environment or other cloud-based IAAS or SAAS
• Demonstrate good communication and written skills to articulate technical information to internal teams and external customers

Work in a way that works for you

FlexBase, Akamai's Global Flexible Working Program, is based on the principles that are helping us create the best workplace in the world. When our colleagues said that flexible working was important to them, we listened. We also know flexible working is important to many of the incredible people considering joining Akamai. FlexBase, gives 95% of employees the choice to work from their home, their office, or both (in the country advertised). This permanent workplace flexibility program is consistent and fair globally, to help us find incredible talent, virtually anywhere. We are happy to discuss working options for this role and encourage you to speak with your recruiter in more detail when you apply.

Learn what makes Akamai a great place to work

Connect with us on social and see what life at Akamai is like!

We power and protect life online, by solving the toughest challenges, together.

At Akamai, we're curious, innovative, collaborative and tenacious. We celebrate diversity of thought and we hold an unwavering belief that we can make a meaningful difference. Our teams use their global perspectives to put customers at the forefront of everything they do, so if you are people-centric, you'll thrive here.

Working for you

At Akamai, we will provide you with opportunities to grow, flourish, and achieve great things. Our benefit options are designed to meet your individual needs for today and in the future. We provide benefits surrounding all aspects of your life:

• Your health
• Your finances
• Your family
• Your time at work
• Your time pursuing other endeavors

Our benefit plan options are designed to meet your individual needs and budget, both today and in the future.

About us

Akamai powers and protects life online. Leading companies worldwide choose Akamai to build, deliver, and secure their digital experiences helping billions of people live, work, and play every day. With the world's most distributed compute platform from cloud to edge we make it easy for customers to develop and run applications, while we keep experiences closer to users and threats farther away.

Join us

Are you seeking an opportunity to make a real difference in a company with a global reach and exciting services and clients? Come join us and grow with a team of people who will energize and inspire you!