Job Description

We are the leading provider of professional services to the middle market globally, our purpose is to instill confidence in a world of change, empowering our clients and people to realize their full potential. Our exceptional people are the key to our unrivaled, inclusive culture and talent experience and our ability to be compelling to our clients. You’ll find an environment that inspires and empowers you to thrive both personally and professionally. There’s no one like you and that’s why there’s nowhere like RSM.

Platform Manager – (Boomi OR Camunda)

The Platform Manager, Camunda or Boomi is accountable for the operational health, reliability, and day to day execution of the Camunda OR Boomi workflow and orchestration platform across the enterprise. This role serves as the firm’s primary Camunda OR Boomi subject matter expert, ensuring the platform is stable, scalable, secure, and ready to support business process automation and workflow demand.

The Platform Manager executes platform standards and guardrails defined by the Enterprise Automation Platforms leadership, partners closely with Digital Solutions, Architecture, and Security teams, and ensures operational readiness across environments. This role does not own solution delivery, but enables and governs delivery teams through standards, guidance, and operational readiness.

ESSENTIAL DUTIES.

Platform Operations and Technical Leadership

• Own the operational execution of the Camunda OR Boomi platform across all environments, including configuration, monitoring, access models, and lifecycle readiness.
• Serve as the primary technical authority for Camunda OR Boomi, providing guidance on BPMN workflows, DMN decision models, platform usage, and technical exceptions.
• Ensure platform reliability, performance, and availability through proactive monitoring, incident response, and root cause analysis.
• Maintain platform runbooks, operational documentation, and support procedures to ensure auditability and support readiness.

2. Governance Execution and Standards Enforcement

• Implement and enforce platform standards, guardrails, and patterns established by Enterprise Automation Platforms leadership.
• Review and approve Camunda OR Boomi platform level changes to ensure alignment with security, compliance, and architectural expectations.
• Partner with Security, Risk, and Architecture teams to ensure workflows and integrations meet firm policies and regulatory requirements.
• Support platform lifecycle management including upgrades, feature adoption, deprecations, and environment strategy.

Enablement and Cross Team Collaboration

• Partner with Digital Solutions and delivery teams to enable effective and compliant use of the Camunda OR Boomi platform without becoming a delivery bottleneck.
• Provide technical guidance, best practices, and troubleshooting support to teams designing and implementing workflows and decision models.
• Collaborate with shared platform administration resources to ensure consistent execution of operational processes.
• Contribute to continuous improvement of enablement patterns and documentation as platform adoption scales.

Boomi Backup Responsibilities

• Maintain sufficient familiarity with Boomi platform standards, operational processes, and current state to provide leadership coverage when required.
• Act as the platform Manager for Boomi during planned or unplanned absences of the Boomi Platform Manager, limited to operational decision making, incident support, and platform stability.
• Coordinate closely with the Boomi Platform Manager to ensure shared understanding of platform standards, cross platform dependencies, and current risks, without assuming delivery ownership or solution design responsibilities.

Continuous Improvement and Other Duties as Assigned

• Promote operational discipline, accountability, and platform ownership across teams interacting with Camunda OR Boomi.
• Identify opportunities to improve platform stability, efficiency, and automation through tooling, monitoring, or process improvements.
• Monitor platform usage trends, performance indicators, and operational risks to inform continuous improvement efforts and platform roadmap priorities.
• Stay current on Camunda OR Boomi platform capabilities and industry best practices to inform platform evolution.

QUALIFICATIONS:

EDUCATION/CERTIFICATIONS

Required

• Bachelor’s degree in Information Technology, Computer Science, Engineering, Business, or a related field, or equivalent experience.
• Hands on experience with the Camunda OR Boomi platform in an enterprise environment.

Preferred

• Camunda OR Boomi certification or demonstrated enterprise level Camunda OR Boomi platform experience.
• Certifications or training in IT service management, cloud platforms, or integration technologies.

TECHNICAL/SOFT SKILLS

Required

• Strong understanding of workflow orchestration concepts including BPMN, DMN, service orchestration, and human workflow patterns.
• Working knowledge of platform operations including monitoring, incident management, access control, environment management, and lifecycle readiness.
• Ability to apply governance and standards in a way that enables delivery while protecting platform stability and compliance.
• Strong written and verbal communication skills with the ability to explain platform standards and decisions to both technical and non-technical stakeholders.
• Strong analytical thinking, systems thinking, and structured problem-solving skills.

Preferred

• Familiarity with cloud platforms, containerized workloads, and identity and access management models.
• Experience with platform telemetry, observability, and automation of operational controls.

EXPERIENCE

Required

• Minimum of 5 years of relevant enterprise workflow, automation, or platform experience.
• Minimum of 2 years hands on experience operating the Camunda OR Boomi platform in a production environment.
• Experience supporting production platforms with accountability for reliability, availability, and operational readiness.

Preferred

• 2 to 4 years of hands on Camunda OR Boomi platform experience in an enterprise environment.
• Experience supporting integration platforms such as Boomi.
• Experience operating platforms in regulated, audit sensitive, or compliance driven environments.

LEADERSHIP SKILLS

Required

• Strong ownership mindset with clear accountability for platform health and outcomes.
• Ability to influence and collaborate across architecture, security, engineering, and delivery teams without direct authority.
• Ability to operate calmly and decisively during incidents or production issues.
• Commitment to operational discipline, documentation, and continuous improvement.

Preferred

• Experience mentoring engineers or platform administrators.
• Experience contributing to operating model refinement or platform maturity improvements.

At RSM, we offer a competitive benefits and compensation package for all our people.  We offer flexibility in your schedule, empowering you to balance life’s demands, while also maintaining your ability to serve clients.  Learn more about our total rewards at https://rsmus.com/careers/working-at-rsm/benefits   https://rsmus.com/careers/el-salvador.html

RSM does not tolerate discrimination and/or harassment based on race; colour; creed; sincerely held religious beliefs, practices or observances; sex (including pregnancy or disabilities related to nursing); gender (including gender identity and/or gender expression); sexual orientation; HIV Status; national origin; ancestry; familial or marital status; age; physical or mental disability; citizenship; political affiliation; medical condition (including family and medical leave); domestic violence victim status; past, current or prospective service in the Salvadoran Military/Veteran status; pre-disposing genetic characteristics or any other characteristic protected under applicable provincial employment legislation.

Accommodation for applicants with disabilities is available upon request in connection with the recruitment process and/or employment/partnership. RSM is committed to providing equal opportunity and reasonable accommodation for people with disabilities. If you require a reasonable accommodation to complete an application, interview, or otherwise participate in the recruiting process, please send us an email at careers@rsmus.com