We’re looking for a Platform Lead to shape how ServiceNow is delivered across key customer environments. This is a hybrid role based in Sydney, working across customer sites with flexibility to work from home.
This role is all about taking ownership of the ServiceNow platform service and making sure it runs well for the customer. You’ll work closely with customer stakeholders, platform owners, and technical teams to keep ServiceNow stable, secure, well governed, and aligned to business needs.
The focus will be on service quality, platform performance, demand, enhancements, and continual improvement, helping customers get the most value from ServiceNow.
About You
You’re someone who understands what good service delivery looks like and enjoys working at the point where customer needs and platform capability come together. You’re comfortable speaking with developers, platform teams, and customer stakeholders, and you know how to turn conversations into clear priorities and practical outcomes.
To be successful in this role, you will ideally bring:
About Kinetic IT
Kinetic IT is a leading Australian IT services provider specialising in Intelligent Workplace, Cloud, Cyber Security, Digital Infrastructure, and IT Service Management. We are unlocking the potential of technology to enrich the lives of Australian communities.
For more than 25 years, we’ve partnered with some of Australia’s most important organisations, helping them deliver essential services relied upon by our communities including government, critical infrastructure, education, law enforcement, defence, emergency services, utilities, and transport.
Be You, Create the Future
We value individuality and foster an inclusive culture where you’re safe to be your best, real self. We tackle challenges together, celebrate success together, and make sure everyone feels valued, supported, and proud of the work they do.
As an equal opportunity employer, we welcome people of all abilities, backgrounds, cultures, and genders. We’re proud to be an Indigenous and Veteran-friendly employer.
The Kinetic IT Difference
How To Apply
Work with us as we bring technology to life. Apply today or send your CV direct to careers@kineticit.com.au
You can learn more about our culture and crew online at kineticit.com.au
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Kinetic IT has come a long way since opening its doors in 1995, emerging as one of Australia’s leading ICT managed services providers. A proud Australian-owned company, Kinetic IT’s operations spread across the country with offices located in Western Australian, the Northern Territory, Victoria and New South Wales. Our team of more than 1200 experienced staff deliver quality services to large and complex IT environments across a range of industries, including government, corporate, resources and utilities sectors.
We value our longstanding relationships with our customers, striving to provide tailored services aligned with each individual organisation’s vision. A key component of Kinetic IT’s success has been its dedication to proven processes and frameworks. As one of Australia’s first adopters of ITIL Service Management methodologies, we continue to deliver training programs to the rest of the ICT industry as an accredited training provider and examination centre.
Kinetic IT’s people-focused culture ensures we maintain a vibrant and dynamic workplace that embraces both teamwork and individuality. We provide ample training opportunities and dedicated career paths for our staff, making us a recognised employer of choice.
