Job Description
Job Title: Platform & Game Operational Specialist
Division: Tech
Location: Georgia, Tbilisi. Hybrid
Employment type: Official
Reports to: Platform & Games Ops Lead
About Playnetic
Playnetic is an innovative and fast-growing player in the iGaming industry. We create cutting-edge casino games and technology that entertain millions of players worldwide, combining creativity, quality, and innovation at every step. Our gaming content is built around our core values: quality gaming, dedicated customer service, and reliable delivery to our partners.
With a global mindset, we’re committed to building engaging products and an inspiring workplace where teams can thrive.
The Role
Front-line operations role ensuring stability, monitoring, and incident handling across production platform and live games.
Reporting Line
Platform & Games Operations Specialist → Platform and Games Operations Lead
Key Objectives
- Maintain stable, predictable platform and live game operations
- Detect and escalate operational issues early
- Support rapid, consistent incident response
- Reduce operational risk; prevent repeat issues
- Maintain high visibility of platform and game health
- Ensure onboarding is monitored, controlled, and tracked
- Detect early risks during onboarding and go-live
Key Responsibilities
- Monitoring & Operational Support
- Monitor platform systems infrastructure and live games performance via observability tools
- Detect anomalies in performance, gameplay, payouts, or behavior
- Maintain dashboards, alerts, and monitoring coverage
- Incident Detection & Coordination
- Identify and escalate incidents by severity
- Support incident coordination, investigation (QA), and resolution
- Ensure tracking, documentation, and communication
- Operational Discipline & Controls
- Follow procedures, runbooks, and escalation paths
- Support configuration validation and operational checks
- Assist operational readiness for releases and launches
- Risk & Issue Visibility
- Flag emerging risks and abnormal behaviors (bug exploitation, security risks...)
- Support root cause investigations and post-incident reviews
- Identify repeat or systemic issues
- Operator Onboarding
- Monitor onboarding and validate readiness signals
- Track milestones, risks, and go-live technical checkpoints
- Support incident detection during early lifecycle
- Ensure documentation, checklists, and procedures are followed
- Continuous Improvement
- Improve monitoring, automation, and tooling
- Strengthen operational standards and playbooks
- Enhance early detection and response
Success Metrics
- Time to detect and escalate incidents
- Accuracy and completeness of monitoring
- Reduced incident severity through early detection
- Fewer repeat or preventable issues
- Responsiveness and adherence to procedures
- Coverage and effectiveness of controls
What we offer:
- Real Impact: We’re small enough that your voice is heard — your contributions directly shape how we build, and you’ll have real opportunities to make your mark.
- Autonomy & Ownership: We trust your expertise and give you the ownership to do your best work your way, with no micromanagement.
- Supportive Leadership & Flat Hierarchy: A collaborative, open environment led by accessible managers who prioritize mentorship, psychological safety, and removing blockers.
- Fast-Track Growth: As we scale, your career scales with us — we actively support professional development, training, and progression.
- Competitive Compensation: Competitive salary packages and performance-based rewards designed to attract, motivate, and retain top talent.
- Time to Recharge: Paid vacation, paid personal time off (PTO), and sick leave, plus regular team events and company-sponsored activities to keep our teams connected and refreshed.
