Job Description

Who Are We

At CluePoints, we’re redefining how clinical trials are run. As the premier provider of Risk-Based Quality Management (RBQM) and Data Quality Oversight software, we harness advanced statistics, artificial intelligence, and machine learning to ensure the quality, accuracy, and integrity of clinical trial data, helping life sciences organizations bring safer, more effective treatments to patients faster.

We’re proud to be an ambitious, fast-growing technology scale-up with a dynamic and diverse international team representing more than 20 nationalities. Collaboration, flexibility, and continuous learning are part of our DNA.

At CluePoints, you’ll find a culture where you can grow, make an impact, and have fun along the way.Guided by our values of Care, Passion, and Smart Disruption, we’re united by a shared mission: to create smarter ways to run efficient clinical trials and deliver AI-powered insights that improve human outcomes worldwide.

The Role

We’re looking for a Platform Engineering Manager to head the SRE team within our Infrastructure and Security department, and contribute to our mission of transforming clinical research through data-driven insights. You’ll lead the team behind the cloud infrastructure and reliability of the CluePoints platform, working closely with Engineering, Product, Release, and Information Security colleagues.

What You’ll Be Doing

• Lead and grow the SRE team: hiring, mentoring, and setting technical direction while giving tech leads room to own their solutions.
• Shape and deliver the cloud infrastructure roadmap, covering Azure and Kubernetes, platform upgrades, and cloud cost.
• Drive infrastructure as code and self-service provisioning, limiting manual intervention.
• Own availability and reliability, from SLO/SLAs, error budgets, and monitoring to on-call and incident response that turns post-incident learning into lasting improvement.
• Keep the platform secure, current, and resilient, from identity and secrets management, network security and vulnerability remediation to version lifecycle and recovery testing.
• Lead and assist with platform migrations, partnering with key stakeholders to deliver safe, dependable deployments across environments.
• Automate operational work and build controls that produce audit-ready evidence, in line with ISO 27001 and GxP requirements, acting as the primary contact for auditors and customers on infrastructure topics.

What You'll Bring

• 7+ years in SRE or platform/infrastructure engineering, including 2+ years of leading engineers and of managing technical roadmaps and projects.
• Strong cloud infrastructure experience, ideally Azure and Kubernetes (AKS), with a track record of automating deployments and removing manual operational work.
• Solid infrastructure-as-code experience, and comfortable coding for automation.
• Hands-on experience with observability tooling such as Prometheus, Grafana/Loki, DataDog, or ElasticSearch.
• Experience leading incident response and owning platform resilience and recovery, from design through testing and evidencing the results.
• Sound technical judgement and clear communication, able to explain trade-offs to non-technical stakeholders and senior leadership.

Nice to Have

• B2B SaaS experience in a heavily regulated environment (e.g. pharma, telco, banking) and comfort working under formal change control.
• Experience running platform upgrade or migration programmes at scale, ideally including CI/CD platform migrations.
• Hands-on experience with GitLab CI and GitHub Actions.

What We Offer – Belgium

• Health Insurance through Alan (100% hospitalisation cover, 80% ambulatory and dental)
• Mobility Budget for eco-transport, housing, or car allowance (flexible 3-pillar system)
• Group Insurance Plan with 6–12% employer pension contribution based on seniority
• Meal Vouchers (€8/day) and Eco Vouchers for sustainable purchases
• A hub-based hybrid model that blends flexibility with purpose — connecting teams through collaboration, learning, and a vibrant social culture.

Equal Opportunities & GDPR NoticeCluePoints is an equal opportunities employer. We value and respect diversity in our workforce and do not tolerate discrimination based on gender, age, disability, ethnic origin, religion, sexual orientation, or any other protected ground under Belgian law.

Personal data collected as part of your application will be processed in compliance with the EU GDPR and Belgian data protection legislation.

You have the right to access, correct, or delete your personal data at any time by contacting privacy@cluepoints.com.

At CluePoints, we believe that diverse teams make better decisions and drive innovation. We’re committed to building a workplace that reflects the communities we serve and where everyone can thrive.