Job Description
About the Company
Interactive Brokers Group, Inc. (NASDAQ: IBKR), a member of the S&P 500, is a global financial services company headquartered in Greenwich, Connecticut, with offices in over 15 countries. Through its affiliates, Interactive Brokers provides automated trade execution and custody of securities, commodities, foreign exchange, and prediction markets on over 170 markets in numerous countries and currencies.
For more than four decades, Interactive Brokers has focused on technology, automation, and innovation to provide clients worldwide with a sophisticated, unified platform to manage their investment portfolios. We serve individual investors, hedge funds, proprietary trading groups, financial advisors, and introducing brokers.
Our culture is driven by problem-solving, efficiency, and continuous improvement. We look for individuals who are intellectually curious, collaborative, and motivated to contribute to technology that helps simplify and enhance access to global financial markets. Interactive Brokers has consistently been recognized as a top broker by respected industry sources including Barron’s, Investopedia, Stockbrokers.com, and others.
We are looking for a L1 System Administrator/ Help Desk Support Specialist with good knowledge and ability to communicate effectively understanding complex problems and explain their solution. The position is well-suited for an organized individual who can meet deadlines, follow written procedures, and collaborate for improvements.
The System Administrator/ Help Desk team provides enterprise-level assistance to our internal Redhat Linux and Mac OSX user community, mainly executive teams and developers. In this role you will diagnose and troubleshoot software and hardware problems and help our customers install applications and programs. Ultimately, you will be a person our users will trust. They will rely on you to provide timely and accurate solutions to their technical problems.
Responsibilities
• Take ownership of internal user issues reported and seeing problems through to resolution
• Researching, diagnosing, troubleshooting, and identifying solutions to resolve system issues including account setup and network configuration
• Follow standard procedures for proper escalation of unresolved issues to the appropriate internal teams
• Properly escalate unresolved issues to appropriate internal teams (e.g. software developers)
Qualifications, Skills & Attributes
• BS degree in Information Technology, Computer Science, or relevant field / or apprenticeship in IT or in another technical discipline combined with professional experience
• 3+ years of experience as Technical Support Engineer, Desktop Support Engineer, IT Help Desk Technician, or similar role
• 1+ year of experience with Linux, Mac OSX, Microsoft Windows, VMware environments as well as basic networking skills
• Experience in Omnissa VMWare and AWS administration and support as a plus
• Good understanding of computer systems, mobile devices, and other tech products
• Ability to diagnose and troubleshoot basic technical issues
• Familiarity with remote desktop applications
• Excellent problem-solving and communication skills
• Ability to provide step-by-step technical help, both written and verbal
• Additional certification in Linux, Mac, Microsoft Windows, Jamf, or similar technologies is a plus
