Job Description

The Role

You will be joining a small technical team of Platform Data Engineers with diverse skills and experience. The job requires a motivated individual who is experienced in taking responsibility, working both individually and as part of a team. You will work closely with internal application teams, external partners, and security teams to ensure files are transferred securely, reliably, and in line with compliance requirements.

Operational Support

• Provide support for several Secure File Transfer platforms, primarily Axway SecureTransport

  • Monitor SFT services to ensure availability, performance, and successful file delivery

  • Investigate and resolve failed, delayed, or duplicate file transfers

  • Analyse logs, alerts, and error messages to identify root causes

  • Escalate issues to 3rd line or vendors where required, following support processes

Configuration & Maintenance

• Support onboarding of new file transfer partners and applications

  • Assist with configuration of:

    • Secure protocols (SFTP, HTTPS, AS2)

    • User access, authentication methods, and certificates

    • Scheduling, triggers, and routing rules

  • Perform routine maintenance activities, including certificate renewals and housekeeping tasks

Security & Compliance

• Ensure all transfers comply with security, audit, and data protection standards

  • Work with security teams to address vulnerabilities and remediation actions

  • Support secure key, certificate, and credential management

Incident & Change Management

• Participate in incident response and major incident resolution

  • Provide clear communication to stakeholders during incidents

  • Support change deployments, patching, and platform upgrades

  • Produce support documentation, runbooks, and knowledge articles

Collaboration

• Work closely with infrastructure, application, and vendor teams

  • Support testing activities for new integrations or platform changes

  • Contribute to continuous service improvement initiatives

-

The Requirements

Essential

• Experience in a support or operations role for middleware, integration, or file transfer services
• Working knowledge of Secure File Transfer concepts and protocols (SFTP, FTPS, SSH, TLS)
• Previous hands‑on experience supporting Axway SecureTransport
• Ability to troubleshoot issues using logs and monitoring tools
• Understanding of basic networking concepts (firewalls, ports, DNS)
• Understanding of working with cloud computing environments
• Familiarity with ITIL processes (incident, problem, and change management)

Desirable

• Experience with other MFT/SFT tools (i.e. IBM Sterling Connect:Direct).
• Exposure to Linux/Unix environments and basic command‑line usage
• Experience with certificates, PGP encryption, and key management
• Scripting or automation experience (e.g. Bash, PowerShell)
• Experience working with external partners or third‑party integrations

Personal Attributes

• Strong analytical and troubleshooting skills
• Clear and confident communicator, both written and verbal
• Able to manage multiple issues and priorities under pressure
• Proactive, detail‑oriented, and service‑focused
• Team player; able to build stakeholder and team relationships
• Willingness to learn and develop deeper technical expertise
• Self-motivated with the ability to prioritise, meet deadlines, and manage changing priorities. Prepared to put in the extra effort when needed to meet challenging targets.You will need to demonstrate a ‘can do’ attitude, overcoming problems as they arise and maintaining high levels of performance when dealing with difficult and challenging work.

WTW is an Equal Opportunity Employer