Job Description

Platform Architect

We are seeking a highly skilled and visionary Platform Architect to join our technology team. This role is responsible for designing, implementing, and governing enterprise platform solutions that enable scalable, secure, and resilient business applications across on-premises, cloud, and hybrid environments. As the subject matter expert and escalation point, you will drive architecture standards, deliver strategic projects, and partner with engineering, operations, and business stakeholders to ensure our platforms support innovation, compliance, and operational excellence.

Essential Functions and Responsibilities:

Architecture, Design & Standards

• Own end-to-end platform architecture (cloud, on-prem, hybrid), including infrastructure, middleware, network, telecom, integration patterns, and automation frameworks.
• Define, document, and enforce configuration standards, security controls, versioning, and compliance policies across platforms and environments.
• Develop standards system documentation artifacts such as High-Level Diagrams, Low-Level Diagrams, Data Flow diagrams, SOPs etc. to ensure consistent documentation across the platforms.
• Lead solution design for platform solutions including but not exclusive to resiliency, automation, and observability.
• Evaluate and select platform technologies, tools, and patterns aligned with enterprise strategy and best practices.
• Partner closely with the Enterprise Architecture team to align platform designs with enterprise architecture principles, reference architectures, and long-term technology strategy.
• Collaborate with the Security team to embed security-by-design, threat modeling, identity, access controls, and compliance requirements into all platform architectures and standards.
• Work in alignment with DevOps teams to define and standardize CI/CD pipelines, infrastructure-as-code patterns, automation frameworks, and operational best practices.
• Participate in and contribute to architecture review boards to review and approve platform designs and standards.

Implementation, Operations & Tier 4 Support

• Provide Tier 4 diagnostics and resolution for complex platform incidents (infrastructure, middleware, automation, security).
• Help develop solutions to configure, monitor and troubleshoot using platform-native and third-party tools (e.g., Terraform, Kubernetes, AWS, Prometheus, Grafana).

Platform Integrations & Enablement

• Design and optimize integration flows, self-service capabilities, and developer experience outcomes.
• Oversee integration with business applications, third-party services, and internal tools; enable extensibility and automation.
• Provide program leadership for platform adoption, track roadmaps, SLAs, and usage metrics.

Governance, Documentation & Collaboration

• Maintain comprehensive runbooks, SOPs, diagrams, and inventories (infrastructure maps, API catalogs, security policies).
• Deliver technical/admin training and knowledge transfer to engineering, operations, and business teams.
• Partner with Network, Security, Middleware, System, Database, DevOps, Operations, Service Desk, PMO, and Application teams to ensure secure, scalable, and integrated platform services.

Qualifications and Education:

• Bachelor’s degree in Computer Science, Information Systems, Engineering, or equivalent experience.
• 5-10 years in platform architecture, infrastructure engineering, and platform operations.
• Demonstrated breadth across platform domains: cloud, on-prem, hybrid, automation, integration, security as well as different workloads (OLAP, OLTP, batch)
• Strong experience with cloud platforms (AWS, Azure, GCP), container orchestration (Kubernetes, Docker), and infrastructure as code (Terraform, Ansible).
• Hands-on with CI/CD, API gateways, service mesh, monitoring/logging platforms.
• Expertise in platform security, compliance, and audit readiness.
• Practical knowledge of integration technologies (REST, GraphQL, event-driven), automation frameworks, and developer enablement.
• Networking fundamentals for platforms: TCP/IP, DNS, load balancing, firewalls, VPNs.
• Excellent communication, documentation, stakeholder engagement, and vendor management skills.
• Experience with platform governance, policy enforcement, and operational best practices.
• Familiarity with ITIL framework

Salary Range: $135,000-$180,000 per year. Actual compensation will vary based on multiple factors, including employee knowledge and experience, role scope, business needs, geographical location, and internal equity.

About the Company:

The Plymouth Rock Company and its affiliated group of companies write and manage over $2.2 billion in personal and commercial auto and homeowner’s insurance throughout the Northeast and mid-Atlantic, where we have built an unparalleled reputation for service. We continuously invest in technology, our employees thrive in our empowering environment, and our customers are among the most loyal in the industry. The Plymouth Rock group of companies employs more than 2,000 people and is headquartered in Boston, Massachusetts. Plymouth Rock Assurance Corporation holds an A.M. Best rating of “A-/Excellent”.

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