Shape your world through work that helps build a thriving NSW

• Join a collaborative and supportive digital team delivering enterprise Salesforce solutions.

• Temporary full-time opportunity available until 31 January 2028.

• Office location based in Parramatta with flexible working arrangements supported.

• Salary relative to experience, and ranges from $116,981 to $129,492 plus superannuation.

Join our team and shape your world in a workplace that empowers you to do your best work and build a meaningful career. In this role, you will contribute to shaping lives and communities across NSW, while shaping your own career.

You will enjoy flexible work options, varied and impactful projects, and a vibrant, diverse team culture built on collaboration, inclusion and support. We are creating a workplace where everyone belongs and where you can balance work, life and wellbeing.

The role

As a Platform Administrator Salesforce, you will play a key role in the administration, configuration, support and ongoing enhancement of the Department's Salesforce platform.

You will be responsible for maintaining platform health, managing users and security, troubleshooting issues, supporting releases and implementing configuration changes to meet evolving business requirements. Working closely with business stakeholders, architects, developers and vendors, you will help deliver scalable and sustainable Salesforce solutions that support business outcomes.

Key responsibilities include:

• Administering and supporting enterprise Salesforce environments.

• Managing user accounts, profiles, permission sets and security controls.

• Configuring Salesforce objects, fields, page layouts, record types and flows.

• Supporting incident, problem and change management activities.

• Developing reports, dashboards and data quality improvements.

• Assisting with release planning, testing and deployment activities.

• Identifying opportunities for platform optimisation and continuous improvement.

• Working collaboratively with business and technical teams to deliver effective solutions.

• Supporting governance, compliance and platform best practice.

What you will bring to the role

• Demonstrated experience administering and supporting Salesforce within a complex enterprise environment.

• Strong understanding of Salesforce security, including profiles, permission sets, sharing rules and role hierarchies.

• Experience configuring Salesforce Lightning Platform components, including custom objects, fields, validation rules, reports and dashboards.

• Experience designing and maintaining automation using Salesforce Flows.

• Strong analytical and troubleshooting skills with the ability to diagnose and resolve technical issues.

• Experience supporting production environments, incident management and service delivery processes.

• Knowledge of release, change and deployment practices within a Salesforce environment.

• Strong communication and stakeholder engagement skills, including the ability to communicate technical concepts to non-technical audiences.

• A customer-focused mindset with a commitment to delivering high-quality outcomes.

• Ability to manage competing priorities and work effectively in a fast-paced environment.

For more information about this position, read the full Role Description: Platform Administrator Salesforce

What is an essential requirement:

• Holds a current Salesforce accreditation

About Us

At the Department of Planning, Housing and Infrastructure (DPHI), you could shape your world while helping us shape the future of NSW. Together, we create vibrant communities, places and precincts, and manage land, assets and property.

(We are a high-performing organisation that proudly reflects the communities we serve. Our diversity strengthens our cultural capability and enables us to make a meaningful difference in the lives of people across NSW. As an inclusive and accessible workplace, we value your contribution, lived experience and cultural knowledge, and we want you to feel supported, connected and empowered to succeed. With flexible work arrangements, job share options, workplace adjustments and various employee affinity groups, we are here to help you thrive every day.

Join us

If this role sounds like the right fit for you, we encourage you to apply with your CV and cover letter. We’d love to hear from you and explore how you can shape your world with us.

Applications close 11:55pm Tuesday 25 August 2026

Should you require further information about the role please contact Nida Maqsood ( Director, Business Application Management Services) at nida.maqsood@dpie.nsw.gov.au or on 0438716445.

A talent pool may be created for ongoing and temporary opportunities of the same role or role type that may become available over the next 18 months.