Job Description

Job Location: Great Falls Office - Great Falls, MT 59405,

Travel Percentage: Occasional,

SALARY RANGE

$70,000 - $80,000

POSITION LOCATION

This position is eligible for a hybrid work arrangement. Currently 7 days of on-site work per month are required.

POSITION PURPOSE

The Platform Administrator plays a critical role in ensuring the stability, reliability, and scalability of assigned platforms, including ARCU and Jack Henry systems. This position is responsible for overseeing system configuration, administration, and monitoring while partnering closely with internal and external stakeholders to optimize performance and security.

The administrator serves as a subject matter expert in ARCU platform administration and operations, bridging technical knowledge with business needs to enable seamless operations, efficient workflows, and continuous improvement across the company

DUTIES & RESPONSIBILITIES

• Configure, maintain, and monitor assigned platforms to ensure availability, performance, and security.
• Execute routine platform administration tasks including upgrades, patches, and user access management.
• Respond to incidents and troubleshoot technical issues, escalating as needed.
• Document platform configurations, processes, and procedures for knowledge sharing.
• Partner with other teams to implement solutions that support business operations.
• Collaborate with external stakeholders on requests, maintenance, and feature enhancements.
• Identify opportunities for process automation and workflow efficiency within the platforms.
• Support testing and deployment of platform changes, ensuring minimal disruption to users.
• Partner with other teams to ensure platforms are running efficiently.
• Provides on-call support, as needed.
• Participates in Beta Testing with third-party vendors.
• Assist internal stakeholders with operational requests.
• Responsible for working with other departments to ensure work is flowing effectively and timely throughout the organization.
• Keeps management team informed of progress towards established objectives and any significant challenges.
• Completes required reports and records.
• Attends and participates in meetings and committees as required.
• Keeps work area clean, secure, and well maintained.
• Completes special projects as assigned.

EDUCATION & EXPERIENCE REQUIREMENTS

• High school graduate or equivalent.
• Two (2) years of college training in business, or an equivalent amount of experience in operations and practices.
• One (1) or more years of experience in financial institution core processing.
• One (1) or more years of experience with the Jack Henry platform.
• Experience managing multiple projects at once.
• One (1) year of related programming experience.

REQUIRED KNOWLEDGE

• Knowledge of financial industry.
• Extensive knowledge of the Jack Henry platform.
• Knowledge of software applications.
• Understanding of related programming languages and procedures.
• Strong working knowledge of the ARCU platform, including system administration, configuration, troubleshooting, and operational support. (Preferred)

WORKING CONDITIONS

Special

• No hazardous or significantly unpleasant conditions (such as in a typical office).
• Additional hours, including Saturday/Sunday support, as required.
• Occasional travel overnight for training and conferences.
• Long duration of computer workstation usage.
• On-call responsibilities, available 24/7 via phone or pager.

INTENT AND FUNCTION OF JOB DESCRIPTIONS

Job descriptions assist organizations in ensuring that the hiring process is fairly administered and that qualified employees are selected. They are also essential to an effective appraisal system and related promotion, transfer, layoff, and termination decisions. Well-constructed job descriptions are an integral part of any effective compensation system.

All descriptions have been reviewed to ensure that only essential functions and basic duties have been included. Peripheral tasks, only incidentally related to each position, have been excluded. Requirements, skills, and abilities included have been determined to be the minimal standards required to successfully perform the positions. In no instance, however, should the duties, responsibilities, and requirements delineated be interpreted as all inclusive. Additional functions and requirements may be assigned by supervisors as deemed appropriate.

In accordance with the Americans with Disabilities Act, it is possible that requirements may be modified to reasonably accommodate disabled individuals. However, no accommodations will be made which may pose serious health or safety risks to the employee or others or which impose undue hardships on the organization.