Job Description
Company Profile
With over 80 years of innovation, JCB is the world’s largest privately owned manufacturer of construction and agricultural equipment. Operating 23 manufacturing facilities across four continents—including the United States, the United Kingdom, India, and Brazil—JCB produces a diverse portfolio of more than 300 products. These include telescopic handlers, backhoe loaders, excavators, wheel loaders, compact excavators, skid steer loaders, compact track loaders, access aerial work platforms, rough terrain forklifts, and tractors.
At the heart of JCB’s success are its people. As a family-owned business, we are accountable to our customers—not shareholders—which gives us the flexibility to focus on long-term innovation and delivering real value. This independence allows us to continuously develop advanced technologies and integrate them into equipment designed to perform in the toughest environments while maximizing customer productivity.
At JCB, we stand behind our products—and our name—with pride and commitment to quality.
Position Purpose
The Plant Quality Manager is responsible for leading all aspects of plant quality performance, ensuring compliance with JCB standards and exceeding customer expectations. This role serves as the voice of quality within the facility, driving a culture of zero defects, accountability, and continuous improvement.
This position provides leadership to the plant quality organization, owns product and process quality through all manufacturing stages, and partners cross-functionally with Operations, Manufacturing Engineering, Supply Chain, and Leadership to deliver world-class quality performance.
Position Type
Full Time, Exempt
Location
Onsite in Pooler, Georgia: 2000 Bamford Blvd. Pooler, Georgia 31322.
Benefits and Other Compensation
JCB offers a comprehensive benefits package, including medical, dental, and vision insurance; 401 (k) retirement plan; paid time off and paid holidays.
Application Process
Applications will be accepted through Careers | JCB Careers | JCB Jobs | JCB or via LinkedIn. The anticipated application window will close on July 15, 2026.
Major Tasks, Responsibilities & Key Accountabilities
Leadership & Strategy
• Lead, coach, and develop the plant quality team (inspectors, engineers, and supervisors).
• Act as the plant’s quality authority and business partner to Operations and Engineering.
• Define and deploy plant quality strategy aligned with JCB Production System (JPS) principles.
• Establish quality objectives and KPIs that drive customer satisfaction and operational excellence.
Product & Process Quality
• Own and manage quality gates across the entire manufacturing process.
• Ensure robust inspection plans, control plans, and standard work are in place and followed.
• Monitor and improve key metrics including DPU, scrap, rework, warranty claims, and FPY.
• Drive containment, corrective actions, and error-proofing (poka-yoke) implementation.
Problem Solving & Continuous Improvement
• Lead root cause analysis using structured methodologies (8D, A3, 5 Whys).
• Drive corrective and preventive actions (CAPA) for internal and external quality issues.
• Facilitate Kaizen events and continuous improvement initiatives.
• Promote Lean, Six Sigma, and data-driven decision-making across the plant.
Supplier & Customer Quality
• Partner with Supply Chain to define and enforce supplier quality requirements.
• Support supplier development and issue resolution impacting plant performance.
• Ensure effective response and resolution of customer complaints and field issues.
• Participate in customer audits and drive corrective actions to closure.
Quality Systems & Compliance
• Ensure compliance with ISO 9001 and JCB quality management systems.
• Maintain audit readiness and lead internal/external audit activities.
• Oversee documentation, procedures, and quality records integrity.
• Drive standardization and sustainment of improvements.
Reporting & Communication
• Provide regular quality performance updates to plant leadership and corporate teams.
• Use dashboards and visual management to communicate progress and drive accountability.
• Influence and engage all levels of the organization to prioritize quality.
• Other duties as assigned
Minimum Qualifications
• Bachelor’s degree in Engineering, Quality, or related field.
• 5–10+ years of experience in manufacturing quality, including leadership responsibilities.
• Proven experience managing teams in a production environment.
• Strong knowledge of quality systems, tools, and methodologies (8D, FMEA, SPC, RCA).
• Experience with Lean Manufacturing and continuous improvement systems.
• Proficiency in interpreting engineering drawings and GD&T.
• Must pass any drug screens, background checks, and any pre-employment tests, which will be conducted in accordance with applicable law.
Preferred Qualifications
• Proficiency with Microsoft Word, Excel, Power Point and SAP
• Excellent verbal and written communication skills
• Effective time management and organizational skills
• Detail oriented
• Ability to multi-task while maintaining a sense of urgency
• Work with minimal supervision
• Effective problem-solving skills
• Authority to make changes happen across functions and departments.
• Ability to communicate with all levels of personnel.
• Excellent understanding of analytical tools and proficiency in root cause analysis, probability and statistics.
• Strong leadership abilities, including the ability to drive improvement projects throughout the organization and ensure strict adherence to policies from management to line level in the face of resistance to change
• Excellent project management skills
• Self-motivated and resilient, with a high energy level and strong work ethic
Job Conditions
• Manufacturing/factory environment.
• Subject to noise and temperature changes.
Physical Requirements
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to:
• Must be able to work flexible schedule, including Friday - Sunday 6am -6pm
• Must be able to regularly lift and/or move up to 10lbs, frequently and/or move up to 35lbs, and occasionally lift and/or move up to 50lbs.
• Must be able to perform continuous, repetitious physical activities. These activities may involve fine movements or large motions.
• Must be able to grasp/pinch small items, reach out and up, and turn wrist.
• Must be capable of keeping pace with current production speed.
• Must be able to push/pull with reasonable force.
• Must be able to perform the following requirements of bending, stooping, climbing, kneeling, and standing for extended periods of time.
• Must be able to work in multiple climates including hot/cold temperatures, and dusty environment.
Equal Opportunity Employer
JCB is an equal employment opportunity (EEO) employer in accordance with applicable federal, state, and local laws. JCB complies with applicable state and local laws governing non-discrimination in employment at every location where the company has facilities. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability statute, or any other characteristic protected under federal, state, and local laws.
EEO EMPLOYER/VET/DISABLED.
Reasonable Accommodation Statement
JCB complies with federal and state disability laws and makes reasonable accommodations for applicants and employees with disabilities. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact the JCB Human Resources team at hrsupport@jcb.com.
JCB Inc. is not currently hiring individuals for this position who now or in the future require sponsorship for employment visa status; however, as a global company, JCB offers many job opportunities outside of the U.S., which can be found through our website at https://www.jcb.com/en-gb/about/careers.
Disclaimer: This job description is general in nature and is not designed to contain or to be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to the job.
