Job Description

Finality

Within the framework of budgetary targets, to ensure client satisfaction through the deployment and facilitation of Smart in his/her PU.
To undertake and coordinate risk management actions in the field of personal safety and the environmental protection of property (buildings and production resources)

Main Missions

1 - Facilitate the implementation of Smart and associated aims - Implement the Smart site section (instructions and appendices) in line with the Group's Smart project.

• Facilitate the implementation of Smart, for which he/she is responsible in his/her unit
• Suggest Smart developments connected to the activity of his/her unit
• Assist the Unit Manager in measuring the efficiency and performance of processes to meet objectives

2 - Represent the customer within his/her production unit

• Ensure the respect of customer requirements and quality targets
• Manage the performance of suppliers for his/her unit and commit to improvement plans in line with purchasing
• Decide exceptions in relation to customer quality demands
• Coordinate system, product and production process audits in his/her unit
• Coordinate the processing of in-production incidents and the monitoring of associated action plans
• Coordinate the analysis and processing of warranty returns
• Participate in measuring customer satisfaction
• Block deliveries and/or stop production in the case of an identified risk for the customer.

3 - Manage job family activities within his/her production unit

• Organise the taking into account of experience capitalisation files
• Ensure proper use of Quality tools and methods
• Coordinate quality-related audits in his/her unit and ensure the implementation and efficiency of associated action
• plans
• Coordinate quality-related communication in his/her unit
• Report to the Quality Director and the Unit Manager hierarchically
• Participate in the development of new projects while ensuring the completion of plant quality actions
• Make all operational decisions in his/her field and according to his/her scope of responsibilities
• Permanently manage employees and coordinate their missions

4 - Manage his/her team according to the applicable organisation

• Based on the objectives of his/her activity, prepare action plans and coordinate the missions of his/her team in a
• coherent manner
• Respect the allocated annual operating budget
• Monitor performance indicators for his/her activity, implement corrective actions if necessary and inform his/her teams of them.
• Conduct annual appraisal interviews and set the objectives for his/her team
• Develop employees' skills within his/her activity and recommend the individual and/or collective training actions required to maintain the performance levels of activities
• Be sure to maintain team motivation and a positive working environment
• Check and approve team members' expense claims (travel, etc.) and authorisations for absence/holidays
• Ensure that job descriptions are updated according to group procedures
• Provide reports of his/her activity

5 - Ensure compliance in relation to regulatory and customer requirements in risk management and the drawing up of associated assessments and reports

Purpose

- Ensure client satisfaction through the Group Quality System deployment in his/her Production Unit

- Undertake and coordinate risk management actions in the field of personal safety and the environmental protection of property (buildings and production resources)

Essential job functions

Abilities

- Enjoy interacting with people and working on group projects

- Focus on the details and able to have the bigger picture

- Excellent communication skills including verbal and written skills are required