Job Description

Forvia, a sustainable mobility technology leader

We pioneer technology for mobility experience that matter to people.

Your mission, roles and responsibilities

The Quality Engineer serves as the plant’s primary customer quality contact and drives product and process quality throughout serial production. The role coordinates complaint resolution, customer requirements and approvals, and cross-functional improvement activities to achieve quality targets, reduce defects, and strengthen customer satisfaction.

Overall Responsibilities:

• Customer quality liaison: Act as the plant’s primary customer quality contact for 0 km, warranty, and service matters. Coordinate customer meetings, technical discussions, and audits to address requirements and support customer satisfaction.
• Complaint resolution: Lead the handling of formal and informal customer complaints using the 8D approach. Coordinate cross-functional root-cause analysis and corrective actions, ensuring responses and closure meet customer deadlines.
• Quality performance: Monitor customer PPM, scorecards, and product and in-process quality performance for assigned products. Analyse trends and drive actions to achieve customer and organizational quality targets.
• Warranty management: Monitor and coordinate warranty claims, related corrective actions, and customer chargebacks with the responsible Customer Quality Engineer to ensure timely completion.
• Customer changes and approvals: Coordinate customer-related changes, required validations, and Production Part Approval Process (PPAP) submissions, ensuring customer approvals are obtained.
• Production handover: Participate in the cross-functional serial-life team to support the transfer of assigned products from the program phase to serial production.
• Audits and quality compliance: Participate in internal product, process, and 8QB audits and external audits. Review production methods against quality standards and drive quality fundamentals in production lines in accordance with FES requirements.
• Quality documentation: Maintain and update customer quality procedures and quality system documentation, ensuring compliance and consistent application across the organization.
• Control plans and process monitoring: Develop, monitor, and update control plans for assigned products, and implement and maintain Statistical Process Control (SPC) techniques.
• Measurement system capability: Conduct and coordinate Measurement System Analysis (MSA) and gauge capability studies, including Gauge Repeatability and Reproducibility (GR&R), with cross-functional teams.
• Quality planning and risk prevention: Facilitate Failure Mode and Effects Analysis (FMEA) with Engineering as part of advanced quality planning, and monitor its status throughout the production lifecycle.
• Continuous improvement: Lead cross-functional defect-reduction activities and support UAP, Production, and Engineering teams in Kaizen and lean manufacturing projects to improve product and process quality.

Your profile and competencies to succeed

Your Profile:

• Bachelor’s degree in Engineering or a related field.
• 3–5 years of experience in an industrial environment, preferably in the automotive industry.
• In-depth knowledge of quality engineering techniques and their application in a production environment.

Competencies to Succeed:

• Structured problem-solving: Apply the 8D approach and quality tools to identify root causes and define effective corrective actions.
• Customer focus: Understand customer expectations, handle quality concerns professionally, and drive timely resolution to support customer satisfaction.
• Cross-functional collaboration: Work effectively with Production, Engineering, and other teams to resolve quality issues and achieve shared objectives.
• Communication and interpersonal skills: Communicate technical information clearly and build constructive working relationships with customers and internal stakeholders.
• Analytical thinking: Interpret quality data, identify trends, and translate findings into practical improvement actions.
• English proficiency: Fluent in English, with the ability to communicate effectively in professional and technical discussions.

What we can do for you

• At Forvia, you will find an engaging and dynamic environment where you can contribute to the development of sustainable mobility leading technologies.
• We are the seventh-largest global automotive supplier, employing more than 157,000 people in more than 40 countries which makes a lot of opportunity for career development.
• We welcome energetic and agile people who can thrive in a fast-changing environment. People who share our strong values. Team players with a collaborative mindset and a passion to deliver high standards for our clients. Lifelong learners. High performers. Globally minded people who aspire to work in a transforming industry, where excellence, speed, and quality count.
• We cultivate a learning environment, dedicating tools and resources to ensure we remain at the forefront of mobility. Our people enjoy an average of more than 22 hours of online and in-person training within FORVIA University (five campuses around the world)
• We offer a multicultural environment that values diversity and international collaboration. We believe that diversity is a strength. To create an inclusive culture where all forms of diversity create real value for the company, we have adopted gender diversity targets and inclusion action plans.
• Achieving CO2 Net Zero as a pioneer of the automotive industry is a priority: In June 2022, Forvia became the first global automotive group to be certified with the new SBTI Net-Zero Standard (the most ambitious standard of SBTi), aligned with the ambition of the 2015 Paris Agreement of limiting global warming to 1.5°C. Three principles guide our action: use less, use better and use longer, with a focus on recyclability and circular economy.

Why join us

FORVIA, a global automotive technology supplier, comprises the complementary technology and industrial strengths of Faurecia and HELLA.

With over 137 500 people, including more than 12,000 R&D engineers across 40+ countries, FORVIA provides a unique and comprehensive approach to the automotive challenges of today and tomorrow. Composed of 6 business groups and a strong IP portfolio of over 12,400 patents, FORVIA is focused on becoming the preferred innovation and integration partner for OEMs worldwide.

In 2025, the Group achieved a consolidated revenue of 26.2 billion euros prior to IFRS 5. FORVIA SE is listed on the Euronext Paris market under the FRVIA mnemonic code and is a component of the SBF 120 index.

FORVIA aims to be a change maker committed to foreseeing and making the mobility transformation happen. www.forvia.com