Position Purpose & Key Responsibilities
• Handle customer claim analysis, coordinate cross-functional corrective actions, and ensure timely problem resolution.
• Lead warranty returns sign-off, conduct product analysis, and submit detailed reports to customers.
• Visit customer sites to address claims, capture customer voice, and strengthen relationships.
• Monitor and manage customer return materials including disposal, AX software updates, and defect coding.
• Drive effective problem-solving methodologies with internal teams to reduce customer complaints.
• Support the Customer Quality Manager in preparing MIS reports.
• Verify the effectiveness of action plans and ensure timely closure of corrective actions.
• BE Mechanical with 6-8 yrs experience in Customer Quality in Automotive industry.
• Strong communication and customer management skills, with a risk-based mindset and a solid analytical approach.
• In-depth knowledge of IATF 16949 and AIAG core tools.
Brembo leads the world in the design and production of high-performance braking systems and components for top-flight manufacturers of cars, motorbikes and commercial vehicles. Founded in 1961 in Italy, the company has a long-standing reputation for providing innovative solutions for original equipment and aftermarket. Brembo is a key player in the world of racing: for 50 years, it has been the choice of the Teams competing in the most demanding motorsport championships worldwide and it has won more than 700 titles. The company also develops braking systems for mountain bike racing.
Guided by its strategic vision – “Turning Energy into Inspiration” – Brembo’s ambition is to help shape the future of mobility through cutting-edge, digital and sustainable solutions.
With over 16,000 people across 18 countries, 39 production and business sites, 10 R&D centers, 2 Inspiration Labs and with a turnover of € 3,840.6 million in 2024, Brembo is the trusted solution provider for everyone who demands the best driving experience.
