Job Description

Holland Bikes is a Franco-Dutch company specialized in the rental and sale of classic and electric bikes, accessories, as well as bike repair and maintenance across France.

But that’s not all: we also offer bike rentals and guided tours in some of the most beautiful cities in the world such as Paris, Versailles, Bordeaux, Nice, Lyon… and even New York! 🚲

Paris isour largest rental location supported by the Planning team based at our headquarters (15th arrondissement), which coordinates all tours and rentals.
The team can work from home a few days a week.
At the heart of this role: delivering an outstanding customer experience, from the very first contact to the return of the bike.

Tasks

As a key point of contact, you play a central role in shaping the customer experience. You are both an organizer and a true ambassador of Holland Bikes.

• Be the first point of contact for customers, representing Holland Bikes with warm, responsive, and professional communication (email & phone)
• Guide customers from initial inquiry to booking, ensuring a smooth and personalized experience
• Handle day-to-day operations (creating rental contracts, assisting with bookings)
• Schedule guided tours according to the availability of multilingual tour guides
• Turn unexpected situations or customer dissatisfaction into opportunities for loyalty, by providing quick and effective solutions
• Actively contribute to the continuous improvement of the customer experience

Requirements

• Customer service mindset and organized, detail-oriented, and solution-driven
• Communication skills, both written and verbal
• Ability to manage multiple requests while maintaining clear priorities
• Interest in tourism
• Proactive approach to anticipating customer needs and improving satisfaction
• Fluent in both French and English (required)

Benefits

• Company bike scheme or discount on the Navigo pass
• Friends & Family discount
• Friendly, inclusive and multicultural atmosphere
• Enriching experience in the tourism industry in France
• Joining Holland Bikes means becoming part of a committed team where customer satisfaction is at the core of every decision, in a fast-growing and dynamic industry. It’s also a great opportunity to quickly develop key skills in customer relations and operations coordination

📍 Location : Position based at Holland Bikes’ headquarters in Paris (15th arrondissement).

📅 Conditions : Fixed-term seasonal contract (35h) from July to January, with potential for a permanent contract.

Weekend and public holiday work required.