Job Description

Noble Foods Home of the Happy Egg Co.

Noble Foods is a family-owned company which began in 1920 and includes successful milling, poultry, agriculture, and consumer foods businesses. Within this, Noble Foods owns several successful brands, including the UK’s biggest free-range egg brand the Happy Egg co., Big & Fresh and Purely Organic.

In a recent survey by Best Companies we were rated as one of the Top 10 companies to work for in the Food and Drink industry.

What are we looking for?

About the role:

To ensure the accurate and timely processing of sales orders and effective coordination across internal departments and the supply chain. The role is responsible for maintaining excellent customer service, resolving queries, and supporting operational efficiency through clear communication and reporting.

Key Accountabilities of the role – What I do IT

(The below is not exhaustive)

· Accurately raise and manage manual sales orders, including any amendments or updates.

· Communicate order details and changes effectively to Production, Transport, and other relevant departments.

· Monitor orders through the supply chain, ensuring timely progress and resolution of any issues.

· Act as a key point of contact for customer queries, complaints, shortages, and order-related issues, ensuring prompt resolution.

· Provide administrative support to Supply Chain Planners and the wider team.

· Produce and share service level reports and performance data with stakeholders as required.

· Maintain accurate records and documentation, including raising purchase orders and confirming orders for equipment or services.

· Use Microsoft Office tools (particularly Outlook and Excel) effectively to manage workloads and reporting.

· Provide out-of-hours support where required, including cover for weekends, holidays, or sickness absence.

Shared Accountabilities – Making it better together US

Health & Safety responsibilities

• Follow the health and safety policies and procedures.
• Report any hazards, incidents, or injuries to the team leader or manager.
• Use the personal protective equipment and clothing provided.
• Cooperate with the team leader or manager on health and safety matters.
• Participate in health and safety training and induction.

Social & Environmental responsibilities

• Demonstrate awareness of the social and environmental impact of your work and strive to minimise any negative effects.
• Follow the company's policies and guidelines on sustainability, ethics, diversity and inclusion, and health and safety.
• Support your team members and collaborate with other colleagues to achieve the company's social and environmental goals.
• Seek opportunities to learn and improve your skills and knowledge on social and environmental issues relevant to your role.

About You: How I do it ME

Skills, Knowledge & experience

· Strong organisational and administrative skills with high attention to detail

· Excellent communication and customer service skills

· Ability to prioritise and manage multiple tasks in a fast-paced environment

· Experience in order processing, supply chain, or logistics (desirable)

· Proficient in Microsoft Office, particularly Excel

Personal attributes

· Works Together and collaborates with others to complete tasks and solve problems

· Takes Ownership for the quality and timeliness of their work

· Is Courageous and does what they know is right even if its uncomfortable

· Takes Action and does everything in their ability to deliver what has been promised

· Contributes to a trusting team by treating everyone with Respect and showing kindness to all colleagues

· Strives for Excellence and takes every opportunity to learn new skills

Key Stakeholders

Internal:

• Sales & Marketing
• Production
• Logistics

External:

• Customers
• Transport Providers

We believe the most successful teams are formed from a diverse talent pool and we strive to employ a wide variety of individuals in our business, selecting the best qualified person for each role regardless of age, disability, gender, race, religion, sex, sexual orientation or any other protected characteristics.

What can we offer you?

• Free hot drinks on shift
• Service Awards
• Enhanced paternity and maternity
• Free life insurance
• Enhanced Sick Pay Scheme
• Access to Perkbox with a variety of discounts including a monthly freebie from Greggs or Café Nero
• Discounted eggs and chicken
• A Celebration day after 1 years service enjoy an extra day off to celebrate a life event, such as your birthday
• Access to DigiCare + - Annual Health Check, Digital GP Consultations, Nutritional Consultations, Second Health Opinion and Mental Health Consultations.
• Discounted Gym Memberships
• Free Eye Test every two years
• Discounted mobile phone contracts
• Share in our success with the People Partnership - after 6 months service you will be eligible for a yearly bonus
• Additional Allowances for First Aiders and Mental Health First Aiders
• Wellness programme
• Employee Charity Matching Scheme

If you consider yourself to require reasonable adjustments to any part of our recruitment process, we invite you to share those requirements with us when completing your application. We will make every effort to ensure your needs are met to provide a fair and transparent process of assessment.