Job Description

The Planner Operations will be responsible for developing and maintaining detailed production and shipment schedules, managing MRP and ERP system requirements, and coordinating across production, purchasing, engineering, quality, warehouse, and logistics teams. The role ensures material availability, resolves work‑order aging, expedites critical orders, monitors KPIs, and maintains audit‑ready documentation to support seamless operations and on‑time customer delivery.

Primary Responsibilities

• Manage intercompany sales orders (NSO): Order Management process steps from order entry through to delivery shipment of product to customer
• Manage sales order on-time delivery and communicate of order changes/delays to concern stakeholders
• Develop priorities and communicate support functions while taking an active role in problem resolution as required.
• Review and release work orders per the system demand, manage the system recommended messages, as well as maintain work order dates that adhere to the metrics of the organization.
• Expedite work orders through production process as required. Execute production dispatch activities. Generate ERP Dispatch Reports and manage shop scheduling and optimization.
• Manage all WIP and resolution of WIP aging issues. Analyze and implement corrective actions for all Job Closure variances outside the required tolerance.
• Development of weekly and monthly shipment plan and co-ordination of shipment activities
• Comply with all NOV Company, departmental and HSE procedures and policies.

Facility Responsibilities

• Lead daily production meetings with relevant stakeholders.
• Attend Weekly/Monthly status calls with customers
• Review material shortages and work with Buyer to resolve shortages between CPO material plans and actual manufacturing needs.
• Commit all items and release Work Orders for in-house production and OSP per MRP.
• Monitor work-in-process and status work orders and maintain estimated completion dates in the system
• Manage ERP exceptions and system generated messages.
• Maintain and manage list of Orders that have risk to on time delivery.
• Reason out and understand order / shipment issues, and resolve.
• Timely and clear communication and follow through from issue identification to closure.
• Communicate clearly with the customer, warehouse, team members, Customers, logistics partners and across Order Management
• Conduct open order review meeting with team members
• Escalate issues and potential resolutions to Management as appropriate.
• Timely coordination with engineering, manufacturing, purchase, quality and management
• Perform work such that a perpetual state of audit readiness is maintained.
• Participate in internal audits as required.

Metric Accountabilities

• On-Time Delivery
• Customer Satisfaction

Behavioral Competencies

• Demonstrates strong ownership of responsibilities and accountability for achieving project milestones, ensuring on-time delivery.
• Communicates clearly and proactively, fostering teamwork, cross-functional collaboration, and transparency to achieve shared objectives.
• Approaches problems systematically, leveraging data and insights to make sound, evidence-based decisions.
• Efficiently plans and prioritizes tasks, managing multiple projects and resources to meet deadlines and quality standards.
• Anticipates stakeholder needs, maintains strong customer relationships, and ensures timely and accurate information flow to support satisfaction and trust.
• Responds effectively to changing priorities, project dynamics, and business environments with flexibility and a positive attitude.

Technical Competencies

• Skilled in Material Requirement Planning (MRP) and ERP systems (E.g Oracle)
• Strong demand forecasting and data analysis capabilities
• Good understanding about operations planning, scheduling, and capacity management
• Coordinates effectively across supply chain, procurement, and production team
• Applies Lean or continuous improvement principles to optimize efficiency
• Monitors KPIs and prepares accurate operational reports
• Identifies risks and develops contingency or recovery plans
• Ensures planning documentation and processes comply with standards and policies
• Proficient in use of Microsoft Office suite of products
• Bachelor's degree in Engineering, Supply Chain, Operations Management, or related field.
• 6+ years of experience in production planning, materials planning, or similar role.
• Hands‑on experience with MRP and ERP systems (e.g., SAP, Oracle, or similar).
• Strong analytical skills with ability to interpret data and drive decisions.
• Excellent communication and stakeholder management abilities.
• Proficiency in Microsoft Excel and reporting tools.
• Knowledge of manufacturing processes and inventory control concepts.
• Detail‑oriented with strong organizational and time‑management skills.
• Ability to work under pressure and meet tight deadlines.
• Familiarity with KPI tracking and continuous improvement methodologies.

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