Job Description

At Roche you can show up as yourself, embraced for the unique qualities you bring. Our culture encourages personal expression, open dialogue, and genuine connections, where you are valued, accepted and respected for who you are, allowing you to thrive both personally and professionally. This is how we aim to prevent, stop and cure diseases and ensure everyone has access to healthcare today and for generations to come. Join Roche, where every voice matters.

The Position

This is an exciting time to join Roche Support Network. If you are passionate for problem solving then this is the position for you! As a research-focused healthcare company, Roche discovers, develops and provides innovative diagnostics and therapeutic products and services that deliver significant benefits to patients and healthcare professionals - from early detection and prevention of diseases to diagnostics, treatment and treatment monitoring. Roche is a successful company that can offer exciting career opportunities. We encourage and support your development in areas of your interest which will prepare you for the next level in your career path. We know that people are responsible for our success and we value our employees. Our commitment is to create a work environment where feeling valued, respected, and empowered is a daily experience.

The opportunity:
This position serves as a resource for the technical maintenance and installation of Roche products for assigned product lines. Performs on-site preventative maintenance, installation, and technical updates (TSB’s) on company product(s). Diagnoses mechanical, hardware, software and system failure, using established procedures as necessary when performing preventative maintenance, installation, technical updates (TSB’s) activities, and routine reagent conversions. Documents all activity in a manner compliant with company’s quality procedures. Requires specific training and certification. May adapt procedures, processes, tools equipment and techniques to meet the more complex requirements of the position. Duties are generally routine but may include non-routine tasks. Responsible for maintaining and continuously improving the quality system and achieving quality objectives through daily actions.

Relocation benefits are not available for this position.
This role will require roughly 90% travel, our ideal candidate would reside in Philadelphia and be 50 miles from an airport.

Minimum Requirements:

• High school diploma and 2 years of technical school or equivalent military training or equivalent work experience

• 2 years of experience repairing or servicing mechanical/system hardware and software, or networking/wireless networking or equivalent level of competency attained through appropriate training curriculum OR a Bachelor’s degree in Biomedical Engineering, Mechanical Engineering, Electrical Engineering, Chemistry or related field.

Preferred Requirements:

• Good written/verbal communication, organization and prioritization skills.

• Knowledge of electronics, electro-mechanical systems, and information technology.

• Knowledge of basic chemistry.

• Effective customer service skills, which includes a positive attitude and helpful customer interaction.

• Applies industry acceptable practices and procedures to install, and maintain, Roche Diagnostics equipment. Schedules and performs preventative maintenance, modifications and conversions as required per department policy.

• Responsible for ensuring and maximizing customer satisfaction with Roche equipment and related products. Promotes effective, positive, and productive communication among team to ensure and maximize satisfaction of customer base.

• Completes and documents all service and customer account related reports, updates, and emails in a timely and professional manner, compliant to all company quality procedures and guidelines. * Maintains expenses within departmental guidelines and controls inventory and all company property.

The expected salary range for this position based on the primary location of Philadelphia is $55,900.00 - $103,700.00 USD Annual. Actual pay will be determined based on experience, qualifications, geographic location, and other job-related factors permitted by law. A discretionary annual bonus may be available based on individual and Company performance. This position also qualifies for the benefits detailed at the link provided below.

https://roche.ehr.com/default.ashx-CLASSNAME=splash

Who we are

A healthier future drives us to innovate. Together, more than 100’000 employees across the globe are dedicated to advance science, ensuring everyone has access to healthcare today and for generations to come. Our efforts result in more than 26 million people treated with our medicines and over 30 billion tests conducted using our Diagnostics products. We empower each other to explore new possibilities, foster creativity, and keep our ambitions high, so we can deliver life-changing healthcare solutions that make a global impact.

Let’s build a healthier future, together.

Roche is an equal opportunity employer. It is our policy and practice to employ, promote, and otherwise treat any and all employees and applicants on the basis of merit, qualifications, and competence. The company's policy prohibits unlawful discrimination, including but not limited to, discrimination on the basis of Protected Veteran status, individuals with disabilities status, and consistent with all federal, state, or local laws.

If you have a disability and need an accommodation in relation to the online application process, please contact us by completing this form Accommodations for Applicants