Job Description

He angitūtanga: The opportunity

Our Te Puke ō Tara Community Centre is a treasured community space and home to an exciting range of community programmes and events. The purpose of this role is to provide exceptional customer service and ensure our venues are safe, functional and welcoming places. We offer programmed and community-led activities as well as venue for hire spaces.

This is an exciting opportunity to join our passionate and friendly team. Your day-to-day responsibilities will include:

• Welcome every visitor and provide information and assistance to ensure the visitor experience is rewarding and enjoyable, enhancing their knowledge and understanding of the Auckland Council services.
• Provide exceptional customer service and ensure venues are safe, functional and welcoming places.
• Support the operational management and performance of community facilities.

We are looking to fill a full-time permanent position that will primarily work Monday to Friday, with the possibility of occasional work outside these hours, including weekends and public holidays, if needed.

He kōrero mōu: About you

We are looking for someone with strong commitment to excellence in customer service and effective customer relationship management. If you enjoy learning new skills and thrive in fast-paced environments with new challenges, we want to hear from you!

We are looking for a team member who:

• Thrive in an agile and collaborative team environment.
• A strong commitment to excellence in customer service and effective customer relationship management.
• Passionate about communities and empathetic towards people from diverse social and cultural backgrounds, including the vulnerable.
• Demonstrate an understanding of Te Ao Māori values and principles.
• Possess basic knowledge of facility functions and services.

Ngā āhuatanga kei a mātou: What we offer

At Auckland Council, you will join a dynamic, supportive environment where your mahi (work) will directly impact the lives of over 1.7 million Aucklanders. We offer flexible working conditions, a focus on well-being, and a culture of continuous improvement.

We are proud to be recognised for our commitment to diversity, equity and inclusion. We are accredited by GenderTick, a signatory of the Pride Pledge. These commitments reflect our ongoing efforts to create a workplace where all staff feel valued, respected, and empowered to thrive.

Together, we can create a Tāmaki Makaurau we can all be proud of.

As part of our organisation, please view a range of our: benefits

If you love helping people, enjoy a busy environment, and want to support vibrant community spaces, we’d love to hear from you. Apply now!

Ehara taku toa, he takitahi, he toa takitini: My success is not mine alone, but the success of many.

To view a copy of the position description, click here

We are expecting to appoint the successful applicant at a starting salary of $60,216 depending on experience

Applications close 16 March 2026

Auckland Council is an equal opportunity employer. We serve the diverse communities of Tāmaki Makaurau and welcome applications from people of all backgrounds - regardless of gender, ethnicity, age, educational background, or religious beliefs. We also welcome applications from our Rainbow communities as well as disabled and neurodivergent people. We are committed to making our hiring process accessible to everyone. If you require any support or adjustments at any stage of the recruitment process, please let us know.

Auckland Council is committed to the protection and wellbeing of children.  This role is classified as a Children's Worker role under the Vulnerable Children Act 2014. As such applicants will be required to undergo police vetting prior to commencing employment.  This position is also deemed a safety sensitive position and will require pre-employment drug testing. Appointment will be subject to a satisfactory police check.