Job Description

About BYD

Our Purpose is to build a zero-emission future that reconnects humanity with nature. We are looking for talent that connects with this mission and want to create positive impact by joining a diverse and dynamic team.

BYD is a leading, high-tech multinational, based in Shenzhen, China. Operates in four core fields of IT, automotive, new energy, and rail transit and employs over 300,000 people worldwide. As a global pioneer in New Energy Solutions BYD is dedicated to building a zero-emission ecosystem.

BYD Europe BV located in Hoofddorp, Netherlands. BYD Europe BV offers a full line of BYD electric vehicles, including all-electric cars, all-electric buses, and all-electric forklift trucks.

Responsibilities:

Provide professional on-site vehicle repair and technical interventions for customers, ensuring fast, accurate, and premium-quality service.

Offer remote troubleshooting and technical guidance to help customers solve vehicle issues efficiently

Coordinate with Quality, R&D, and Technical teams at headquarters to escalate issues and secure prompt, accurate solutions.

Use diagnostic tools and big data platforms to predict issues, perform remote diagnostics, propose solutions, and track case progress in real time.

Collect and analyze quality issues from multiple channels, drive corrective actions at the source, and verify the effectiveness of market solutions.

Represent DENZA as a technical expert in the field, ensuring every customer interaction reflects professionalism, confidence, and premium service standards.

Closely work together with Area Service Managers, AS Field Engineers and the entire technical and warranty team

Closely work together with the Denza department

Perform on site technical support during launch and other events where Denza products are being displayed

Ensure together with the Field Engineers that any software update or other quality related update is tested and verified prior to its release

Professional Background:

3–5 years of technical experience in automotive service, preferably within premium or electric vehicle brands (Mercedes-Benz, BMW, Audi, Tesla, Volvo, etc.).

Strong hands-on experience in mechanical, electrical, and high-voltage EV systems.

Previous experience as a Mobile Service Technician, Workshop Technician, Diagnostic Technician, or

Technical Specialist is a strong advantage.

Technical Skills :

Solid diagnostic and troubleshooting capabilities.

Familiarity with OEM diagnostic tools, remote support platforms, and digital repair systems.

Knowledge of high-voltage safety procedures and EV architecture.

Ability to interpret technical data, failure patterns, and quality reports.

Soft Skills & Behaviours:

Customer-focused mindset with strong communication skills according to Premium/Luxury standards.

Ability to operate independently in the field with discipline and reliability.

Strong problem-solving approach and sense of ownership.

Calm, professional, and confident when dealing with customers onsite.

Other Requirements:

Valid driver’s license.

Ability to travel within the region for on-site interventions.

Fluent in English and local market language.