Responsibilities

Under the direction of the Shift Manager, the incumbent performsfunctionsof a Pit Manager on an assigned shift. Responsible for overall management ofa multipleamount of casinotable games for a particular shift. Reviews game spread & staffing levels and recommends policy changesin accordance withGaming Compliance and Regulations. Reviews the internal security of all tablegamesoperations andmaintainssurveillance of all activities that could affect the efficiency & effectiveness,as well as,integrity of the casino operation.

PRIMARY RESPONSIBILITIES

• Offer the highest possible level of customer service resulting in a maximum level of guest enjoyment withanticipatedreturn play.

• Promote positive public relations andcreatesan enjoyable atmosphere for all customers.

• Amicably resolve customer related issuesin a timely manner 

• Ensure the protection ofcustomer’srewards and credit lines.

• Create and ensure a fun-filled, entertaining, and exciting environment.

• Attain maximum gaming product revenueby means ofidentifyingproper product mixture, positioning & pricing levels, and further, by the evaluation and trial of new gaming product.

• Properly staff and schedule the Table Games department efficiently keeping in mindspecial events, weather, and business conditions.

• Maintain a work environment that is safe, professional, friendly, and conducive toa high levelofproductivity,and engagement.

• Work diligently to support the Hard Rock culture and team philosophy throughout the department and property.

• Act as a role model to all employees, always present oneself as a credit to Hard Rock and encourage other team members to do the same.

• Develop team members’ knowledge and skills through education, training, coaching, and corrective counseling.

• Demonstrate a commitment to ensuring responsible gaming and responsible alcohol service.

• Comply withall departmental and companypoliciesincluding Hard Rock’s business ethics guidelines.

• Comply withall regulatory requirements.

• Maintain confidentiality of all Hard Rock trade secrets and proprietary information including business processes, customer lists, marketingplansand any other confidential information.

• Ensure prompt and discreet notification toappropriate managementand/or the Ethics Hotline of any observation of illegal acts or internal ethics violations.

• Insure adherence to all IGC gaming regulations and statues.

Qualifications

QUALIFICATIONS

High school diploma or equivalent. Minimum of two years as a Floor Supervisor in a casino.

Additional Details

SKILLS

• Strong leadership and interpersonal skills 

• Excellent interpersonal,oraland written communication skills.

• Meticulous,organizedandaccurate

• Extreme confidentiality.

• Familiarity with a variety of computer systems and applications.

• Be flexible to work varying shifts and time schedules as needed.

• Communicate effectively with all levels of employees and guests.

• Manage multiple details and tasks concurrently in a changing environment.

• Able to work effectively in a team environment.

• Analyze and think about howpossible solutionsimpact onthe entire operation.

PHYSICAL DEMANDS

• Ability to stand and sit for extended periods of time.

• Ability to walk distances.

• Ability to lift 30 to 40 lbs.

• While performing the duties of this job, the employee isfrequentlyrequired to stand; walk; use hands to finger, handle, or feel; reach with hands and arms,talkor hear; and taste or smell. Specific vision abilities required by this job include close, distance, color, and peripheral vision, depthperceptionand ability to adjust focus.

• The Casino environment is hectic, fast-pacedand often crowded and noisy. May be exposed to casino related environmental factorsincluding, butnot limited to excessive noise and constant exposure togeneralpublic.