Job Description

Who we are looking for

We are looking for a Vice President, PIMCO Operations Client Lead to take end‑to‑end accountability for operational service delivery for client PIMCO.

The ideal candidate is an experienced investment operations leader who can operate at client‑ facing, enterprise level, orchestrating delivery across multiple operational pillars and regions while maintaining strong governance, risk discipline, and service outcomes.

This role requires the ability to work independently, manage complexity, and partner effectively with Relationship Management, Product, Technology, Risk, and global Operations teams.

Why this role is important to us

The team you will be joining is a part of a global, cross-divisional group supporting client PIMCO

This role provides:

• A single point of accountability within PIMCO Operations
• Strong end‑ to‑ end service coordination across different Ops functions.
• Clear operational governance, risk oversight, and issue ownership
• Effective leadership through change, and service evolution

This role is critical to ensuring consistent service delivery, client confidence, and the long‑term scalability of the PIMCO platform.

What you will be responsible for

Client Ownership & Governance

• Act as the PIMCO Operations Client Lead with end‑to‑end responsibility for operational outcomes
• Serve as the primary escalation point for operational issues, risks, and service decisions
• Partner with Global team and Relationship Management to deliver a consistent and integrated client experience
• Represent PIMCO Operations in client governance, service reviews, and escalation forums

End‑ to‑ End Delivery Oversight

Provide integrated oversight across the PIMCO APAC operating pillars:

• Oversee day‑to‑day operational coordination, issue triage, prioritization, and resolution tracking
• Ensure strong data quality governance, controls execution, break resolution, and root‑cause analysis
• Coordinate shared service dependencies, including reconciliations, valuations, reference data, and reporting
• Provide oversight of valuation‑related controls and material discrepancies impacting client outcomes

Issue, Risk & Control Management

• Ensure end‑ to‑ end tracking and resolution of operational issues
• Drive timely, accurate, and consistent client communications
• Identify recurring issues, operational trends, and control gaps

Change & Client Evolution

• Own the operational assessment of client change requests
• Review and sign off on change specifications, data mappings, and service impacts
• Oversee implementation readiness, testing coordination, and post‑change stabilization

Stakeholder & Regional Coordination

• Coordinate service delivery across global and regional teams
• Build strong partnerships with Technology, Product, Shared Services, and Operations leadership
• Ensure consistent execution across locations and functional ownership

Team Leadership

• Provide direction and prioritization and supporting operational teams
• Act as a senior SME escalation point for any issues within APAC region
• Promote a culture of ownership, control discipline, and proactive issue management

What we value

These skills will help you succeed in this role

• Strong experience in investment operations, or asset servicing environments
• Deep understanding of IBOR, front‑to‑back data flows, and enterprise data platforms
• Knowledge of valuations, reconciliations, controls, and client reporting
• Strong analytical, investigative, and problem‑solving skills
• Executive‑level communication and stakeholder management capability
• Ability to operate independently in complex, high‑pressure environments
• Strong Microsoft Excel, Word, and PowerPoint skills
• Experience with business requirements, data mapping, and change documentation
• SQL and/or data modeling knowledge preferred
• Degree in Finance, Business, Technology, or equivalent industry experience
• Strong English written and spoken communication skills

Education & Preferred Qualifications

• Degree in finance, business, technology or equivalent or relevant industry experience 10-12 years of experience
• Strong MS Excel, Access, Word, PowerPoint skills necessary
• Strong English written and spoken ability

About State Street

Across the globe, institutional investors rely on us to help them manage risk, respond to challenges, and drive performance and profitability. We keep our clients at the heart of everything we do, and smart, engaged employees are essential to our continued success.

We are committed to fostering an environment where every employee feels valued and empowered to reach their full potential. As an essential partner in our shared success, you’ll benefit from inclusive development opportunities, flexible work-life support, paid volunteer days, and vibrant employee networks that keep you connected to what matters most. Join us in shaping the future.

As an Equal Opportunity Employer, we consider all qualified applicants for all positions without regard to race, creed, color, religion, national origin, ancestry, ethnicity, age, disability, genetic information, sex, sexual orientation, gender identity or expression, citizenship, marital status, domestic partnership or civil union status, familial status, military and veteran status, and other characteristics protected by applicable law.

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