Job Description

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As the Manager of Provider Invoice Management, you will lead a local team responsible for validating provider service delivery result, discrepancy, invoices and driving digital transformation initiatives within the function. In this role, you will work closely with regional and global teams to align with and implement group strategies, championing process improvements through automation, and managing change effectively. Your collaborative approach will ensure that our operational practices are streamlined and aligned with the company’s strategic objectives for growth, digitalization, and compliance.

Key Responsibilities

• Team Leadership and Strategic Alignment
• Lead, mentor, and develop a diverse team in your Business Unit, fostering a collaborative environment that supports the company’s strategic goals.
• Ensure alignment with global strategies and initiatives, communicating effectively with regional and global teams to adapt and implement group priorities.
• Drive team performance, ensure smooth daily operations, timely validation of provider invoice for all Assistance LoB as per agreed SLAs and KPIs
• Prepare the KPI reports for the Management
• Digitalization, Automation, and Change Management Initiatives
• Identify and champion digital and automation opportunities within the department, supporting the group’s digitalization strategy.
• Collaborate with IT, regional leaders, and global process improvement teams to integrate digital tools that enhance data validation, automate workflows, and streamline invoice processing.
• Lead change management efforts to secure team buy-in for new tools and processes, ensuring smooth adoption and ongoing refinement.
• Service and Cost Verification
• Oversee the accurate collection and validation of provider service delivery result, confirming the documented services align with what was requested and delivered, to prevent billing for unapproved or additional services.
• Implement and improve verification processes/checks/functional rules to achieve consistency in service delivery result and invoice accuracy.
• Close the loop by providing feedbacks to different function like platform, network and finance to achieve desired consistency and accuracy level
• Invoice Discrepancy Management and Resolution
• Guide the team in cross-referencing invoices with documented services, identifying and investigating discrepancies, and leveraging digital solutions to flag inconsistencies.
• Work closely with providers to resolve any major discrepancies promptly
• Guide the team for approving the invoice for payment processing within time and without fine
• Approval and Compliance Oversight
• Conduct periodic quality reviews of invoices for accuracy and contractual compliance, to ensure global standards are upheld.
• Collaborate with finance, compliance, and regional teams to ensure adherence to company policies, industry regulations, and local legal requirements.

• • Coordinating Audit finding resolution for PIM and report status update to regional and/or global head

• Reporting, Collaboration, and Continuous Improvement
• Develop and present regular reports on defined performance and productivity metrics for PIM function, sharing insights with regional and global teams.
• Collaborate closely with regional and global stakeholders to align on best practices, ensuring group strategy implementation in all provider management and invoicing activities.
• Drive continuous improvement initiatives, championing a collaborative approach to enhance workflows, automate repetitive tasks, and align processes with global standards.

Key Qualifications

• Education Bachelor’s degree in Business, Finance, Accounting, or a related field; a Master’s degree, PMP, Lean Six Sigma, or certification in Change Management is a plus.
• ExperienceExperience in leading big and diverse team,10+ years of experience in invoice management, accounts payable, or provider relations in assistance or service company
• Skills
• Multilingual Fluency in Local Language - French, Flamisch, Dutch and English is required; additional European languages are a plus.
• Change and Strategy Alignment Proven ability to lead change initiatives, implement group strategies, and drive alignment between regional and global priorities.
• Technological Proficiency Strong understanding of digital tools, data analytics, and automation processes relevant to invoice management and financial compliance.
• AI Expertise: experience in integrating AI technologies into business operations to enhance efficiency and accuracy. Ability to leverage AI-driven insights for strategic decision-making and process optimization. Familiarity with machine learning models and their application in financial systems is highly desirable.
• Leadership Experience managing and developing a team, fostering collaboration, and achieving results through a strategic, change-oriented approach.
• Analytical and Process Improvement Proficiency in analysing processes, implementing improvements, and leveraging data to optimize workflows and align with global standards.
• Soft SkillsAssertiveness and decision-making ability, communication and social skill

90482 | Procurement | Professional | Non-Executive | Allianz Partners | Full-Time | Permanent

To Recruitment Agencies

Allianz recruits through dedicated in-house teams and does not accept unsolicited resumes/CVs, candidate introductions, or outreach from agencies or search firms. We only engage agencies under a prior, written contract and, where applicable, via our Preferred Supplier List (PSL). No fees will be paid for any candidate submitted or introduced without a contract in place, even if that candidate is subsequently hired. Do not contact hiring managers directly. Any breach, including unsolicited submissions, off-PSL contact, or attempts to invoice without an agreement, will result in candidate disqualification, termination of any existing contract, and non-payment of fees.