Job Description

Schedule

Full Time: 40 hours per week; Monday - Friday day shift

General Summary

Performs diversified and confidential secretarial duties. Requires an intermediate degree of technical and communications/interpersonal skills, knowledge and ability. May administer/coordinate programs, projects, and/or processes as assigned.

Duties and Responsibilities

Essential Functions:

• Creates physician, resident and Advanced Practice Clinician master schedules.
• Proactively reviews schedules to identify underutilization and realignment of resources to ensure access and appropriate physician utilization.
• Serves as Master STO/PTO “gatekeeper” as Source of Truth.
• Maintains SPOK on-call program to ensure patients and referring providers can reach the on-call physician of the specialty for urgent clinical needs.
• Answers telephones, routes callers, takes messages and provides routine information to callers.
• Schedules supervisor's appointments; maintains and updates supervisor's daily calendar.
• Schedules, coordinates and/or arranges meetings, appointments and/or facilities. Attends meetings and records minutes, as required.
• Collects information needed by supervisor for conferences and reports.
• Compiles data for and prepares regularly scheduled or special reports, analyses and statements.
• Enters and/or retrieves data from established computer files using knowledge of various computer software applications.
• Administers/coordinates programs, projects, and/or processes as assigned.

Common Expectations:

• Maintains established policies and procedures, objectives, quality assessment and safety standards.
• Maintains professional growth and development.
• Provides outstanding service to all customers; fosters teamwork; and practices fiscal responsibility through improvement and innovation.

Required for All Jobs:

• Performs other related duties as identified.
• WellSpan Health has adopted and implemented a compliance program to support WellSpan's values and standards for professionalism, integrity, and ethics. Expected to support and meet the values and standards of the organization and the performance expectations of the job, the department, and the compliance program.
• WellSpan Health has adopted and implemented a privacy program to safeguard the patient information and the business and operational information of the organization. Expected to support and meet the values and standards of the organization to safeguard patient and business/operational information.

The above statements are intended to describe the general nature and level of work being performed. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified.

Physical Demands:

• Standing - Occasionally
• Walking - Occasionally
• Sitting - Frequently
• Reaching - Rarely
• Talking - Frequently
• Hearing - Frequently
• Repetitive Motions - Occasionally
• Eye/Hand/Foot Coordination - Occasionally

Qualifications

Minimum Education:

• Associates Degree Required

Work Experience:

• 2 years Experience in business administration. Required

Knowledge, Skills, and Abilities:

• Basic computer skills.
• Excellent interpersonal/communications skills.
• Transcription skills.

Benefits Offered:

• Comprehensive health benefits
• Retirement savings plan
• Paid time off (PTO)
• Education assistance
• Financial education and support, including DailyPay
• Expanded Paid Parental Leave

For additional details: Benefits & Incentives | WellSpan Careers (joinwellspan.org)

WellSpan Health’s vision is to reimagine healthcare through the delivery of comprehensive, equitable health and wellness solutions throughout our continuum of care. As an integrated delivery system focused on leading in value-based care, we encompass more than 2,300 employed providers, 250 locations, nine award-winning hospitals, home care and a behavioral health organization serving central Pennsylvania and northern Maryland. Our high-performing Medicare Accountable Care Organization (ACO) is the region’s largest and one of the best in the nation. With a team 23,000 strong, WellSpan experts provide a range of services, from wellness and employer services solutions to advanced care for complex medical and behavioral conditions. Our clinically integrated network of 3,000 aligned physicians and advanced practice providers is dedicated to providing the highest quality and safety, inspiring our patients and communities to be their healthiest.