Job Description

Job Summary

This role is responsible for managing the day-to-day operations of a physician medical professional liability insurance program serving more than 400 physicians. The position serves as the primary point of contact for physicians and practice leaders, providing guidance on insurance coverage, applications, renewals, policy changes, claims, and underwriting activities. The role also oversees program documentation, databases, workflows, and annual renewals while collaborating with internal stakeholders and external vendors to ensure efficient program administration. Success in this position requires strong customer service, communication, analytical, and organizational skills, along with the ability to handle sensitive information with a high degree of confidentiality and professionalism.

Core Responsibilities

• Manage daily operations of the physician medical professional liability (MPL) insurance program for 400+ physicians.
• Serve as the primary contact for physicians regarding applications, renewals, policy changes, cancellations, tail coverage, claims guidance and coverage questions.
• Explain program requirements, provide quotes and estimates, underwrite new applications and process policy transactions.
• Maintain professional communication with physicians, office managers, hospital leadership, Legal Affairs, Credentialing and Medical Administration.
• Coordinate and complete annual policy renewals, including updating program materials, applications, templates and physician records.
• Develop and maintain program documentation, email templates, forms, procedures and workflow guides.
• Partner with software vendors and internal stakeholders to enhance and manage program databases and workflows.
• Attend PIC Board of Directors meetings.
• Maintain strict confidentiality of physician insurance and malpractice claim information.
• Provide training and subject matter expertise on program operations and underwriting database.

Daily high level communication with insured physicians/practice managers regarding

issues, such as, but not limited to

• Miscellaneous MPL insurance questions
• Provide program overview, respond to inquiries, provide estimates and quotes
• Underwrite new provider insurance applications
• Manage policy amendments and cancellations
• Issue invoices, premium adjustments and refunds
• Process cancellations and tail policies
• Guidance on claim processing

Skills

• Strong customer service focus and relationship management skills.
• Proficient in Microsoft Office, Outlook and database administration.
• Excellent analytical, problem-solving, verbal and written communication skills.
• Strong attention to detail and ability to meet deadlines.
• Ability to handle confidential information with discretion and sound judgment.
• Able to work independently in complex situations with minimal supervision.
• Experience managing projects independently and collaboratively.
• Quick learner with the ability to adapt to new processes.
• Demonstrated leadership and team support capabilities.
• Knowledge of hospital operations and organizational structure.

Qualifications

• Required Bachelor's Degree or equivalent
• 2 years of relevant experience risk analysis/management, project management, legal field such as with health care claims and health care risk management programs, patient safety, patient quality improvement programs, nursing administration, management positions, or related experience Required

How Corewell Health cares for you

• Comprehensive benefits package to meet your financial, health, and work/life balance goals. Learn more here.
• On-demand pay program powered by Payactiv
• Discounts directory with deals on the things that matter to you, like restaurants, phone plans, spas, and more!
• Optional identity theft protection, home and auto insurance
• Traditional and Roth retirement options with service contribution and match savings
• Eligibility for benefits is determined by employment type and status

Primary Location

SITE - Corewell Health Southfield Center - 26901 Beaumont Blvd

Department Name

Risk Finance and Insurance - Corporate

Employment Type

Full time

Shift

Day (United States of America)

Weekly Scheduled Hours

40

Hours of Work

7:30 am - 4:00 pm

Days Worked

Monday - Friday

Weekend Frequency

N/A

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Corewell Health is committed to providing a safe environment for our team members, patients, visitors, and community. We require a drug-free workplace and require team members to comply with the MMR, Varicella, Tdap, and Influenza vaccine requirement if in an on-site or hybrid workplace category. We are committed to supporting prospective team members who require reasonable accommodations to participate in the job application process, to perform the essential functions of a job, or to enjoy equal benefits and privileges of employment due to a disability, pregnancy, or sincerely held religious belief.

Corewell Health grants equal employment opportunity to all qualified persons without regard to race, color, national origin, sex, disability, age, religion, genetic information, marital status, height, weight, gender, pregnancy, sexual orientation, gender identity or expression, veteran status, or any other legally protected category.

An interconnected, collaborative culture where all are encouraged to bring their whole selves to work, is vital to the health of our organization. As a health system, we advocate for equity as we care for our patients, our communities, and each other. From workshops that develop cultural intelligence, to our inclusion resource groups for people to find community and empowerment at work, we are dedicated to ongoing resources that advance our values of diversity, equity, and inclusion in all that we do. We invite those that share in our commitment to join our team.

You may request assistance in completing the application process by calling 616.486.7447.