Job Description

Job Location: Energy Plaza - Idaho Falls, ID 83401
Position Type: Full TimeEducation
Level: High School
Travel Percentage: None
Job Shift: Any
Job Category: Health CareMountain View Hospital is looking for a Office Assistant to join our team!
JOB SUMMARY:
Supports the financial health of our organization by engaging with patients regarding their accounts, facilitating payment arrangements, and ensuring timely document delivery between clinics.
BENEFITS:
Taking care for our community starts with taking care of our own team. Mountain View Hospital is proud to offer its employees competitive and comprehensive benefit packages. Benefits include:
- Medical, Dental and Vision Insurance
- Paid Time Off (vacation, holidays and sick days) and Medical Paid Time Off
- Retirement Plans (401K with up to 6% match)
- Earned Quarterly Bonus Program
- Education Reimbursement Program
- Discount for medically necessary procedures performed at Mountain View Hospital and Idaho Falls Community Hospital
Please note benefits are based on eligibility according to full-time, part-time or PRN status classification.
DUTIES AND RESPONSIBILITIES:
- The employee is required to comply with all PCI DSS (Payment Card Industry Data Security Standard) standards and other company policies and procedures for payment card acceptance and security.
- Contact patients to discuss outstanding balances and collect payments
- Establish and manage payment plans in accordance with policy and patient ability.
- Respond to incoming patient calls with professionalism and empathy, addressing billing questions and concerns.
- Transport necessary paperwork between clinic locations to support timely processing and documentation along with delivering bank deposits.
- Accurately record patient interactions, payment agreements, and courier activity in the system.
- Work closely with supervisor, lead and billing/coding teams to ensure seamless communication and service delivery.
ABOUT MOUNTAIN VIEW:
Mountain View Hospital and our 29 affiliate clinics are committed to providing compassionate, cutting edge care to our patients. We serve the entire Snake River Valley – all the way from Pocatello to Rexburg. Our medical capabilities span everything from wound care to urgent care, oncology to neurology, physical therapy to speech therapy, a Level III NICU, robust robotic surgery department and a continuously expanding rural health practice.
Our work environment is mission driven, people-centric and supportive. It is what sets apart and makes people excited to come to work each day. If you are looking for a career where you can make a difference in your community, we invite you to apply.

QualificationsEducation/Certification:  High School diploma or equivalent (GED). Must have a working knowledge of Microsoft Office suite products (Word, Excel, & Outlook). Must have a current driver’s license.

Experience:  Two years medical staff office preferred
Equipment/Technology:   Strong computer skills a must.
Language/Communication:  Strong communication skills needed.
Mathematical Skills:  Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume. Ability to apply concept of basic algebra and geometry.
Mental Capabilities:  Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
Interpersonal:  Ability to work well with others.