Job Description

Job Location: Cullman Regional Medical Center - Cullman, AL 35056
Position Type: Full Time
Job Shift: Day
Job Category: Admin - ClericalJob

Summary:
- Return all customer service phone messages within one business day of receipt and assist patients with billing issues to bring any problems to a favorable resolution.
- Enter accurate and thorough documentation of pertinent events regarding the handling of accounts.
- Process credit card payments and mail-in payments and post applicable adjustments.
- Accurately enter patient demographic information for registration and submit manual charges within 3 business days of receipt.
- Complete daily batch scanning.
- Retrieve medical records for submission to insurance companies, auditors, and other entities as needed.
- Coordinate account resolution with department team members when appropriate.
- Balance deposits, complete daily EFT posting assignments and reconcile any discrepancies.
- Pick up clinic deposits and complete a verification checklist as reconciliation.
- Handle and distribute department mail in accordance with departmental policy.
Education:
High school diploma or equivalent.

Experience:
One year working in an office setting, preferably a medical billing office.
Additional Skills/Abilities:
Must be self-directed/self-motivated; must have good communication and interpersonal skills. Must be able to (1) perform a variety of duties often changing from one task to another of a different nature without loss of efficiency or composure; (2) work independently; (3) recognize the rights and responsibilities of patient confidentiality; (4) relate to others in a manner which creates a sense of teamwork and cooperation; and (5) maintain a customer focus and strive to satisfy the customer's perceived need.