Job Description

Rehab Front Desk
 

This position is the liaison between OrthoNeuro and patients receiving rehab services.  It is responsible for the efficient operation of the front desk area and ensuring current information and patient financial responsibility is obtained from the patient. 

Essential Duties and Responsibilities 

• Greet patient as they arrive and exit the office
• Maintain charts in both the clinic and the EHR
• Answer the phone and take messages with clarity
• Guide the patient through the registration and scheduling process while maintaining updated demographic information in the EMR and EHR
• Collect copays and account balances with accurate posting of these payments in the EMR
• Complete the insurance verification, and authorization process in order to communicate the information to the patient and the clinicians
• Dissemination of accurate and timely communication with the physicians, patients, insurance providers, etc.
• Driving between OrthoNeuro facilities or to business-related areas
• Other duties as assigned

Certificates, Licenses, and/or Registrations

Valid Ohio Driver’s license or valid driver’s license from another state and ability to secure an Ohio Driver’s License within 30 days of assuming this job.  Must maintain in force at all times personal automobile liability insurance coverage at levels acceptable to the company.

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.  The individual must pass a pre-employment criminal background check and drug screen.  The requirements listed below are representative of the knowledge, skill, and/or ability required.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

•  Knowledge of Orthopedics, Neurosurgery, Neurology, Psychiatry , Physical Therapy and Occupational Therapy preferred

Education and/or Experience

• High school diploma or equivalent
• At least one year of related experience or equivalent combination of education and experience; experience in physician offices preferred

Benefits 

Competitive salary and benefits including: Medical, Dental, Vision, STD, LTD, FSA, HSA, Life, PTO, 401k.