Job Description

The Physical Security Services Manager is a people leader responsible for the performance, development, and overall well-being of their assigned team members. Under the direction of the Director of Physical Security, this role leads day-to-day team execution to ensure physical security projects are delivered effectively, efficiently, and in alignment with company standards. The Physical Security Services Manager is responsible for supporting team productivity, maintaining quality expectations, developing talent, and driving accountability across design, programming, and implementation activities related to video surveillance, access control, structured cabling, paging, and other related solutions. This role may also directly contribute to technical or project execution activities as needed to support team success.

Roles and Responsibilities/ Essential Functions:

• Lead, coach, and develop assigned team members across field, engineering, and/or technical functions.
• Drive accountability for team productivity, quality, professionalism, and performance.
• Support day-to-day resource coordination and work assignment in partnership with operational leadership.
• Ensure assigned work is executed in alignment with company standards, customer expectations, and project requirements.
• Conduct regular performance conversations, coaching, and development planning for team members.
• Support onboarding, training, mentoring, and skill development within the team.
• Identify and address performance, engagement, and team health concerns in a timely and constructive manner.
• Partner with Project Managers, Foremen, Engineers, and other stakeholders to support efficient project delivery.
• Reinforce safety, quality, customer service, and cultural expectations across the team.
• Support hiring, workforce planning, and staffing recommendations as needed.
• May directly perform design, programming, implementation, or customer support activities when needed to support business demands.
• Travel may be required to support customer meetings, project coordination, team leadership, operational oversight, business development, or strategic initiatives. Travel may include local, regional, and occasional overnight travel based on business needs.
• Meet annual billable hour goal, as defined by HBS. This number may change over time as the business evolves.

Requirements

Competencies:

• Accountability: Accountability looks at the extent to which an individual is willing to accept responsibility.
• Active Listening: Active listening looks at the extent to which an individual actively attends to, conveys, and understands the comments and questions of others.
• Adaptability: Adaptability looks at the extent to which an individual can fit into a changing working environment.
• Assertiveness- Ability to act in a self-confident manner to facilitate completion of a work assignment or to defend a position or idea.
• Communication, Oral: Oral Communication skills looks at the extent to which an individual communicates with economy and clarity, actively engaging in conversations in order to clearly understand others' message and intent and receives and processes feedback.
• Conflict Resolution- Ability to deal with others in an antagonistic situation.
• Customer Oriented: Customer orientation implies a desire to serve both external and internal clients by focusing effort on meeting the client’s needs, understanding their concerns, and seeking to build trust.
• Decision Making: Decision making skills look at the ability of the individual to select an effective course of action while controlling resources and expenditures.
• Delegating Responsibility – Ability to allocate authority and/or task responsibility to appropriate people.
• Honesty / Integrity – Ability to be truthful and be seen as credible in the workplace.
• Problem Solving: Problem solving skills looks at the ability of the individual to recognize courses of action which can be taken to handle problems or potential problems and applying contingency plans to solve those problems.
• Relationship Building – Ability to effectively build relationships with customers and co-workers.
• Resource Management – Ability to obtain and appropriate the proper usage of equipment, facilities, materials, as well as personnel.
• Strategic Planning – ability to develop a vision for the future and create a culture in which the long-range goals can be achieved
• Time Management – Ability to utilize the available time to organize and complete work within given deadlines
• Working Under Pressure: Working under pressure looks at the ability of the individual to maintain composure when exposed to stress.

Required Experience:

• 5-7+ years experience with Access Control, Surveillance, and/or Low Voltage Cabling systems and associated hardware/software.

Preferred Experience:

• 1+ years experience in people leadership
• Experience programming, configuring, and testing video surveillance, access control, paging, and/or related systems.
• Experience reading and understanding project requirements and technical drawings
• Experience designing physical security and related solutions that align with customer business, operational, and technical requirements.

Required Skills, Education and/ or Certifications required:

• High School Diploma
• Valid Driver’s License
• Computer Skills: Microsoft Office Suite
• Basic Knowledge of Computers
• Ability to use basic hand tools and power tools

Preferred Skills, Education and/ or Certifications:

• Associated Degree or Equivalent Experience

Equal Opportunity Employer - Including Disabled and Veterans

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