Job Description

About the Team

With a commitment to excellence, innovation, and safety, we are seeking an experienced Physical Security Leader to lead 24/7 site security operations (e.g., access control, video management, visitor management, badging operations, incident & emergency response) and contract security personnel. This role will report to the Head of Physical Security. You will manage Physical Security operations, programs, and personnel in a large geographic area (encompassing multiple states, cities, and/or sites).

The ideal candidate is a professional people manager capable of expertly operating in a matrixed organization and working cross-functionally with other leaders and teams on Physical Security matters.

This leader will oversee Physical Security teams, projects, and policies & procedures to deliver excellent results and respond to exigent matters in a timely manner. Keeping up with the local security environment; establishing mutual aid; building positive rapport with local first responders; managing incidents; and identifying and solving security gaps will be key components of this role.

Responsibilities

- Design, implement, and constantly improve physical security and fire & life safety programs at multiple sites/campuses/facilities.

- Ensure that day-to-day physical security and safety operations run smoothly with the appropriate guard, reception, and SOC staffing and resources.

- Write, edit, maintain and update security policies, procedures, checklists, and post orders.

- Train Security personnel to ensure competencies on access control standards and security guard & SOC operator SOPs.

- Establish and effectively table-top and/or exercise staff on emergency preparedness & response protocols for medical, fire, and other workplace emergencies.

- Work with internal and external partners (e.g., property management staff) to establish and maintain cooperative operating procedures related to emergency building evacuations or requests for first responder services.

- Liaise and build positive relationships with fire and police resources.

- Stay up-to-date on technical security solutions; implement improvements where appropriate.

- Help recruit, interview, manage and mentor security talent.

- Constantly review the performance of security team members; participate in vendor Quarterly Business Reviews; and oversee invoices, budgets, purchase requisitions, and purchase orders.

- Track incident metrics, analyze data, and create benchmarking to support optimal security practices.

- Ensure incident response, reporting, and after-action review to correct errors.