Job Description
Provides security related support to assigned region responding to calls for service from bank and other Synovus building personnel concerning suspicious or criminal activity. Monitors the threat environment and develops appropriate counter-measures to respond to emerging physical security threats. Serves as the point of contact and liaison between Corporate Security and external law enforcement agencies regarding bank robberies, damage to property and other non-fraud related events that may pose a threat to team members, customers or the general public. Coordinates robbery preparedness and business continuity training initiatives for Synovus team members.
Job Duties and Responsibilities:
- Provides security related support to assigned region working closely with bank management and team members in the assessment, investigation and resolution of various complaints, suspicious activity and other security related incidents. Acts as primary contact for damages to banks or bank property as a result of criminal activity.
- Conducts investigations of incidents by applying the appropriate investigative techniques and utilizing internal/external technology sources and contacts to gather comprehensive evidentiary materials. Refers appropriate activity to law enforcement for criminal or civil prosecution.
- Serves as a point of contact with external law enforcement agencies providing direct assistance and support regarding criminal investigations. Maintains physical file containing all information and videos pertaining to robberies. Obtains photographs from digital video recorders. Prepares and files reports as necessary.
- Works with Security System team and other Security staff in response to alarms and emergencies. Coordinates emergency situations, monitors emergency activities and keeps appropriate personnel informed. Conducts robbery risk assessments.
- Coordinates security awareness and emergency preparedness education activities for Synovus team members. Maintains and distributes education Works closely with Learning and Development in the identification of training needs and the development of training curriculum and strategy.
- Participates as a member of the Security team and makes recommendations for enhancing the delivery of security and protection of personnel, property and assets against fire, theft vandalism, terrorism, and all illegal and unauthorized activity. Assesses internal controls and procedures associated with assigned cases, identifying control breakdowns and making recommendations to prevent future losses.
- Complies with regulatory requirements and applicable Security policies and procedures. Manages the security of highly sensitive information related to investigations. Maintains relationships with law enforcement peers and regulatory agencies to stay current on issues affecting the company. Adheres to established on-call schedule.
- Each team member is expected to be aware of risk within their functional area. This includes observing all policies, procedures, laws, regulations and risk limits specific to their role. Additionally, they should raise and report known or suspected violations to the appropriate Company authority in a timely fashion.
The information on this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job
Pinnacle is an Equal Opportunity Employer committed to fostering an inclusive work environment.
Qualifications
Minimum Education: Bachelor's degree in Criminal Justice or a related discipline OR an equivalent combination of education and experience.
Minimum Experience: Three years of bank security experience or prior law enforcement training or any applicable Corporate Security experience including experience using CCTV systems, Computerized Access Control and security alarm systems.
Required Knowledge, Skills & Abilities:
- Applicable knowledge of criminal statutes in all five states within the Synovus footprint.
- Working knowledge of current investigative techniques.
- Investigative interviewing skills.
- Demonstrates sound judgment and ability to respond to stressful situations with confidence while remaining calm.
- Proficiency navigating multiple computer systems, applications, and search tools.
- Proficiency using Microsoft Office software products including Word and Excel.
Certifications:
- CPR/AED certification, valid driver's license and eligibility for a weapons carry license applicable to assigned location are all required. Must complete and pass a state certified firearms qualification course within six months of hire date.
Additional Information
Preferred Competencies
- Cursory knowledge of UCC and Bank Financial Regulations including the Bank Protection Act
- Basic knowledge of Physical Security guidelines and the ability to implement those guidelines as directed by Management across the Physical Security footprint
- Some training of self defense and defense of others tactics
- Position requires occasional business travel domestically and internationally for up to a week or more
- Basic knowledge of various security platforms including but not limited to recording devices, video management, analog and digital cameras, alarm systems, access control systems, etc…
- Skilled in a variety of PC software applications (word, excel, power point)
- Proficient written and verbal communication skills
- Speak, read, and write English competently
- Ability to speak Spanish is a plus
- Military or law enforcement experience is preferred but not required
- Good driving record
- Ability to stand and walk for long periods of time sometimes in inclement environments
- Good visual acuity
- Be able to communicate in an effective manner with various lines of business to include Executives of the company
- Ability to accomplish tasks in a timely manner meeting assigned deadlines
- Attention to detail
