Job Description

Are you passionate about maintaining and enhancing physical security technologies that help protect people, facilities, and operations around the world?

Do you enjoy solving complex technical challenges, collaborating across teams, and driving operational excellence in a dynamic global environment?

About the Business

LexisNexis® Risk Solutions provides customers with solutions and decision tools that combine public and industry specific content with advanced technology and analytics to assist them in evaluating and predicting risk and enhancing operational efficiency. We use the power of data and advanced analytics to help our customers make better, timelier decisions. By bringing clarity to information, we ultimately help make communities safer, insurance rates more accurate, commerce more transparent, business decisions easier and processes more efficient. You can learn more about LexisNexis Risk at https://risk.lexisnexis.com/

About our Team

Our team is dedicated to safeguarding employees, visitors, facilities, and critical business operations. We provide 24/7 security operations support through risk assessment, incident management, intelligence gathering, investigations, and security technology solutions while partnering across the organization to strengthen resilience and business continuity.

About the Role

A specialist in the field of Support Service who applies theory in practice with an in-depth understanding of a specific area and independently performs the full range of responsibilities within the role. Provides specialized support for global physical security technology and supporting infrastructure, including enterprise access control, video surveillance, cloud-based security platforms, and related connectivity. Networking knowledge serves as a supporting competency to physical security operations.

Responsibilities

• Administer and support enterprise physical security systems across global operations.
• Deploy, configure, maintain, and troubleshoot access control platforms, including Verkada, Avigilon, and Openpath.
• Manage camera systems, wired access control panels, surveillance devices, monitoring solutions, and associated infrastructure.
• Monitor security events and the operational health, availability, and performance of physical security platforms.
• Provide smart-hands support for servers, network equipment, access control systems, surveillance devices, PCs, and infrastructure management tools.
• Deploy hardware; perform rack-and-stack activities; and install, configure, commission, replace, upgrade, and refresh security and infrastructure equipment using standardized procedures.
• Perform firmware upgrades, software updates, security patching, and device lifecycle management for cameras, access control systems, servers, and supporting infrastructure.
• Investigate and resolve alerts, outages, connectivity loss, and performance degradation, and coordinate restoration efforts.

Requirements

• Experience managing and supporting enterprise physical security systems in a distributed environment.
• Knowledge of access control, video surveillance, monitoring platforms, and supporting infrastructure technologies.
• Ability to troubleshoot hardware, software, network connectivity, and platform-related issues.
• Experience with system deployment, hardware installation, configuration, commissioning, and lifecycle management activities.
• Ability to develop and deliver internal communication plans with guidance from senior leadership.
• Experience preparing complex documents, reports, operational procedures, technical documentation, and asset inventories.
• Ability to build and maintain effective relationships with internal stakeholders, vendors, and cross-functional teams.
• Willingness and ability to travel domestically and internationally up to 25% and participate in an on-call support rotation.

U.S. National Base Pay Range: $104,900 - $174,700. Geographic differentials may apply in some locations to better reflect local market rates. This job is eligible for an annual incentive bonus.

We know your well-being and happiness are key to a long and successful career. We are delighted to offer country specific benefits. Click here to access benefits specific to your location.

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We are an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law.

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