Job Description

The Physical Availability Manager is accountable for driving equipment availability, performance, and cost-per-ton outcomes across key mining customers in Eastern Canada. This role acts as Toromont’s site performance leader — translating data into action, embedding best‑practice maintenance processes, and aligning internal teams to deliver uptime. This role is the performance expert at the mine site and the connector between Toromont’s operational teams, customer leadership, and Caterpillar resources. This role directly influences production, reliability, customer satisfaction, and Toromont’s long-term commercial success.

Pay Type

Full Time, Permanent

Compensation

$69,520.00 to $86,900.00

The listed base salary is just one component of our total rewards package, and performance-based or discretionary bonuses may be available.

As a Physical Availability Manager, YOU will experience:

• Working within one of the safest organizations in the industry where your safety and well-being are our most important priority
• Working for the best in class equipment dealer and with the premium Caterpillar brand
• Opportunities to continuously Learn, Grow and Develop with our Toromont team through our internal Training teams that are geared for your success
• Competitive total rewards including: wages, benefits, and premiums (as eligible)
• An opportunity for flexible work schedules and opportunities across multiple locations across Eastern Canada

In a typical day, YOU will:

• Analyze fleet performance, downtime drivers, and maintenance execution to identify actionable improvement opportunities.
• Champion Physical Availability, PM compliance, and component life KPIs.
• Translate performance insights into targeted recovery plans in partnership with Customer, Caterpillar and Toromont.

• Lead cross-functional problem-solving sessions and drive accountability across Toromont teams.

• Work directly with shop and field supervisors to influence scheduling, labour allocation, contamination control, and repair quality.

• Ensure alignment between customer expectations and Toromont’s operational delivery standards.

• Serve as Toromont’s primary advisor on fleet application, maintenance strategy, and product health.

• Provide recommendations on corrective actions, repair options, and long-term maintenance planning.

• Lead targeted Recovery projects (root cause investigations, process changes, system adoption, engineering feedback loops).

• Support new product introductions, technology deployments, and continuous improvement initiatives.

• Coordinate with Caterpillar partners to escalate systemic issues and drive long-term product improvements.

• Act as the hub connecting Service Operations, Parts, Technical Communicators, and Planning teams.

• Ensure performance issues are owned appropriately and resolved promptly.

• Support knowledge transfer and training initiatives across Toromont field and shop teams.

Must-haves for this role:

• 6 to 8 years of relevant experience
• Bachelor's degree in a relevant field
• Strong experience in mining operations, fleet maintenance, and heavy equipment repair processes.
• Experience in dealer operations (planning, parts, service, warranty).
• Ability to analyze complex datasets and convert them into insights and actions.
• Strong root cause analysis and problem-solving capability.
• Ability to influence without authority across Toromont teams and customer departments.
• Demonstrated success leading operational initiatives to completion.
• Experience working with Caterpillar systems (LMT, ERS, HMS, etc.) or similar mining analytics tools
• Formal Project Management Designation
• Bilingualism is an asset (English/French)

About Toromont Cat

With over 4,000 employees and 56 locations from Manitoba to Newfoundland, Toromont Cat has a proven track record, industry knowledge, dealership infrastructure, and service mindset to ensure our Construction, Mining, and Power Generation customers succeed. At Toromont Cat, work is built around people's strengths, our products, technology and an outstanding customer experience and through our strong partnership with Caterpillar ™, Toromont Cat takes care of our employees who take care of our customers! When you join our team, you become a member of the Toromont family. Your success is our success!

Artificial Intelligence (AI)

Please note that our hiring processes involve the use of artificial intelligence (AI) tools to assist with screening, assessing, or selecting candidates; all final decisions are reviewed by our Talent Acquisition team to ensure fairness and compliance with applicable laws.