Job Description

Run & Reliability

• Own incident management end-to-end (triage, mitigation, root-cause analysis, postmortems with action items).
• Proactively identify performance bottlenecks and lead tuning (PHP, MySQL, caching, queues).
• Ensure availability of critical flows: browse → cart → checkout → payment → order capture → fulfillment.

Continuous Improvement

• Lead postmortem programs (blameless) and drive remediation.
• Reduce toil via scripting/automation (Bash/Python/PHP CLI).

Day-to-Day Activities

• Triage production incidents, coordinating war-room, executing mitigations, communicate status.
• Deep-dive into error spikes (HTTP 5xx/4xx patterns, queue backlogs, long-running queries).
• Support stakeholders with ad-hoc investigations (orders, payments, invoices, shipments).

Required Qualifications

• 3–6+ years in Production Support/Operations/Development for PHP-based web applications.
• Strong with PHP debugging; familiarity with pure PHP development.
• Solid Linux (shell, systemd, networking basics).
• MySQL expertise (slow query analysis and indexing).
• CMS expertise in CMS, namely Drupal and Acquia ecosystem.
• Project Management Tools expertise namely Atlassian suite (JIRA, Confluence, Bamboo, Bitbucket).
• Caching & queues: via Bamboo & Drupal/ Acquia.
• Observability: logs (CloudWatch).
• Experience supporting payment gateways and order/fulfillment flows in e-commerce.

Nice-to-Have

• Data tooling: basic SQL analytics for operational reporting.
• Office tools: having some knowledge on creating documents in Word or Excel.
• Scripting: Bash, PHP CLI for tooling/automation.

Soft Skills

• Calm, structured communicator under pressure; clear incident comms to technical & non-technical audiences.
• Availability through working hours. For an R&S Engineer a person will need to be always available during working hours and have backup during outages.
• Ownership mindset, bias for action, and a knack for simplifying complex systems.
• Strong collaboration across Delivery and QA teams

Location:

Makati City

Brand:

Merkle

Time Type:

Full time

Contract Type:

Permanent