Job Description

Looking for Philippines-based candidates

Job Role: Phone Receptionist and Admin Support

Work Schedule: AU business hours (approx. 9 AM - 5 PM, Monday to Friday)

Compensation range: $1,000 AUD - $1,600 AUD / Monthly

Who We Are: At Hunt St, we help Australian companies hire top remote talent in the Philippines. For this role, you will be engaged directly by the client as an independent contractor. We are not an outsourcing agency. All of our roles are 100% remote so you'll be able to work from home.

Who The Client Is: We are a community-focused dental practice dedicated to providing gentle, high-quality oral healthcare in a calm and welcoming environment. Our team takes a personalised approach, ensuring every patient receives tailored treatment based on their individual needs and long-term oral health goals. We prioritise clear communication, comfort, and trust to make each visit as stress-free as possible. With a strong focus on preventative, restorative, and cosmetic dentistry, we aim to support healthy, confident smiles for patients of all ages.

We are looking for a Dental Receptionist & Administrative Assistant to support the daily operations of our dental clinic. This role involves answering phone calls, coordinating patient appointments, and managing follow-ups to ensure smooth and efficient patient care. In addition to reception duties, the role will also include providing administrative support to the dentists, assisting them with various tasks throughout the workday.

Key Responsibilities:

• Answer incoming phone calls and respond to patient inquiries in a professional and friendly manner.
• Schedule, update, and confirm patient appointments.
• Follow up on patient requests, treatment plans, and outstanding tasks.
• Assist dentists by coordinating information needed for treatments and ensuring tasks and follow-ups are completed.
• Provide administrative support to the dentists during work hours, including managing tasks, reminders, and documentation.
• Maintain accurate patient records and update appointment notes as needed.
• Support daily clinic operations by handling general administrative tasks.
• Escalate urgent concerns or complex cases to the appropriate team member promptly.
• Communicate with labs and suppliers to ensure smooth running of the practice
• Check patients in via our online/video screen system and maintain schedule and calendar
• Maintain todo lists and items for dentists and ensure dentists complete these tasks
• Coordinate with other front desk staff to keep phones and front desk manned at all times
• Check and respond to radios and online communication in a timely manner.
• Provide assistance as required.
• Be presentable and immaculate in appearance when on screen
  

Requirements

• At least 2 years of relevant experience in Customer Service, Administration, or Healthcare support is preferred.
• Strong English verbal and written communication skills.
• Basic dental knowledge is an advantage but not required.
• Strong organizational and multitasking skills, with the ability to manage both reception and administrative duties effectively.
• Professional, patient, and empathetic approach when interacting with patients.
• Ability to work independently and support dentists with administrative tasks throughout the day.

Work Arrangement & Expectations:

This is a remote role that will be set up via an Employer of Record (EOR) service.

To ensure alignment and transparency, successful candidates will be expected to:

• Disclose any existing ongoing roles or client work
• Reflect this engagement on their LinkedIn profile