EXL

Phone & Pivot Audit - India (Voice)

EXL  •  Republic of India (Onsite)  •  22 days ago
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Job Description

Eligibility Criteria

  • Minimum 2 years of mandatory experience in Property & Casualty Insurance
  • Passion to delivering high-quality work
  • Experience in Premium Audit will be preferred
  • Experience in Premium Audit Voice Auditor roles will be preferred
  • Excellent communication skills and good reading comprehension
  • Location requirement: Candidates must be based in Delhi NCR only
  • Work arrangement: Candidate should be open to Work from Office in US shift Timing
  • Joining timeline: Immediate joiners preferred

Premium Audit Auditor - Key Responsibilities

A Voice Premium Auditor is responsible for conducting premium audits through phone-based interactions with insureds to collect and verify payroll, exposure, and business details for accurate premium calculation.

Conduct Voice-Based Audits

  • Contact insureds via phone to collect required audit information
  • Explain audit requirements, timelines, and document needs clearly
  • Handle inbound and outbound audit-related calls professionally
  • Verify payroll and exposure details using supporting documents (e.g., Form 941)
  • Identify discrepancies and ensure correct classification and exposure reporting
  • Communicate audit requirements and resolve queries professionally
  • Prepare clear audit summaries and documentation
  • Follow up for missing information and ensure timely closure of audits
  • Maintain accuracy, compliance, and quality standards

Graduate, Excellence Oral and written communication, with good analytical skill, Basic Calcualtion Understadning,

EXL

About EXL

Choosing a digital partner is about more than capabilities — it’s about collaboration and character.

Unrealistic overhauls and off-the-shelf products ignore what matters most — your unique needs, culture, goals, and your legacy data and technology environments.

At EXL, our collaboration is built on ongoing listening and learning to adapt our methodologies. We’re your business evolution partner—tailoring solutions that make the most of data to make better business decisions and drive more intelligence into your increasingly digital operations.

Whether your goals are scaling the use of AI and digital, redesign operating models, or driving better and faster decisions, we’re here to partner with you to help you gain—and maintain—competitive advantage with efficient, sustainable models at scale.

Our expertise in transformation, data science, and change management helps make your business more efficient and effective, improve customer relationships and enhance revenue growth. Instead of focusing on multi-year, resource- and time-intensive platform designs or migrations, we look deeper at your entire value chain to integrate strategies with impact.

We use our specialization in analytics, digital interventions, and operations management—alongside deep industry expertise — to deliver solutions that help you outperform the competition.

At EXL, it’s all about outcomes—your outcomes—and delivering success on your terms. Share your goals with us and together, we’ll optimize how you leverage data to drive your business forward.

For more information, visit www.exlservice.com.

Industry
Consulting & Advisory
Company Size
10,000+ employees
Headquarters
New York, NY
Year Founded
Unknown
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