The positon requires coordination phlebotomy workflow in an effective manner by making real time necessary adjustments to meet customer’s needs. It provides the phlebotomist a resource to resource issue and brings efficiency to the department.
Performs Phlebotomy & processes laboratory tests, as required, following approved protocols.
Coordinate all front office functions, including addressing customer’s needs organizing workflow, making adjustments to assignments & Inventory Management.
Serves as a phlebotomy resource to clarify ordering & specimen’s issues.
Oversees training of new employees & clinical students in a meaningful, effective manner.
Managers & processes MethCare Outreach specimens in a timely fashion. Resolves problems related to specimens, orders & supplies. Resolve issues related to MEL accounts.
Works with LIS analyst to resolve any IS/IT related issues including Fax transmissions.
Strictly adhere to National Patient Safety Goals, HIPAA Guidelines and AIDET Expectations.
Interacts effectively with Physicians, Patients and other Support Services. Responds to customer’s concerns and comfort positively. Answers phone calls promptly and professionally.
Performs other duties as needed and/or assigned.
STANDARDS OF BEHAVIORMeets the Standards of Behavior as outlined in Personnel Policy and Procedure #1, Employee Relations Code.CONFIDENTIALITY/HIPAA/CORPORATE COMPLIANCEDemonstrates knowledge of procedures for protecting and maintaining security, confidentiality and integrity of employee, patient, family, organizational and other medical information. Understands and supports the commitment of Methodist Hospitals in adhering to federal, state and local laws, rules and regulations governing ethical business practices for healthcare providers.DISCLAIMER - The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. The statements are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required.
Methodist Hospital has been Healing Northwest Indiana for over 100 years.
For an entire century, our doctors, nurses, and staff have worked tirelessly to keep their neighbors well. And while we remember our past contributions to our community, Methodist Hospitals is looking to the future.
We have invested more than $14 million in the last 10 years, and nearly $3 million in the last two years to ensure that we are on the leading edge of diagnostic imaging technologies. And while we continue to invest to better treat the injured and sick, we’re also taking the lead in meeting the overall health needs of the communities we serve. For example, Methodist is confronting food insecurity with our Nutrition Station and addressing sexual violence and exploitation at our new STAR Center.
Methodist Hospitals doctors, nurses and staff are enthusiastically embracing these initiatives and are actively participating in efforts to improve hospital care that enable us to better serve Northwest Indiana as a truly independent health system. Recent initiatives include:
• A new interventional radiology suite at our Southlake campus
• New cardiac catheter labs at our Northlake and Southlake campuses
• The addition of advanced PET-CT technology to the CareFirst Imaging Center
• Strategic partnerships with UChicago Medicine in key services lines, such as neonatal intensive care
• A new outpatient pharmacy at our Southlake campus
• A partnership with IU Northwest to establish a family practice residency program
Methodist Hospitals is improving quality, safety, employee engagement and patient experience while expanding into more Northwest Indiana communities and strengthening key service lines by attracting high quality providers and acquiring advanced technologies.
Methodist Hospitals is fully committed to achieving our stated goal: To embark on our second century of service as a successful, independent healthcare system.
