Job Description

About Our Company

We’re a physician-led, patient-centric network committed to simplifying health care and bringing a more connected kind of care.

Our primary, multispecialty, and urgent care providers serve millions of patients in traditional practices, patients' homes and virtually through VillageMD and our operating companies Village Medical, Village Medical at Home, Summit Health, CityMD, and Starling Physicians.

When you join our team, you become part of a compassionate community of people who work hard every day to make health care better for all. We are innovating value-based care and leveraging integrated applications, population insights and staffing expertise to ensure all patients have access to high-quality, connected care services that provide better outcomes at a reduced total cost of care.

Please Note: We will only contact candidates regarding your applications from one of the following domains: @summithealth.com, @citymd.net, @villagemd.com, @villagemedical.com, @westmedgroup.com, @starlingphysicians.com, or @bmctotalcare.com.

Job Description

Job Summary

The Phlebotomy Supervisor oversees the daily operations of a team of phlebotomists in the Summit clinic labs. They manage staff scheduling with the help of the phlebotomy lead, handle training and competency assessments, and ensure all blood draws and specimen collections comply with strict safety, quality assurance, and regulatory standards.

Personnel are required to perform phlebotomy functions as well as specimen processing, order entry, supply ordering and other duties as assigned. Technical duties include waived and moderate complexity testing in the areas of hematology and Point of Care. Associate must maintain accurate testing of specimens received in the laboratory, according to established laboratory protocol and procedure. Critical thinking, being able to multi-task, and maintain accuracy during periods of frequent interruptions in a fast-paced environment. Staff may be required to work at all local Summit Health laboratory locations.

Essential Functions

• Perform phlebotomy procedures and specimen collection following the standards of practice while working within the boundaries of the phlebotomy scope of practice.
• Follows established procedures for patient identification, specimen collection and labeling.
• Meets all competency requirements and training timelines.
• Accurately answer internal/external customer’s questions for proper ordering, collection, and trouble shooting of multiple sample types.
• Performs drug screen collection.
• Utilize laboratory computer system to obtain demographics, perform order entry, enter pertinent clinical information, generate barcode labels and ensure tracking of each test ordered and each specimen collected and/or received.
• Checks patients in and orders lab tests into the Laboratory Information System.
• Verify patient insurance and demographics.
• Participates in the, faxing, phoning and delivery of results.
• Aids in the training of new hires, students and non-lab Summit Health employees.
• Cleans equipment and maintains overall neatness and supplies of the laboratory.
• Responsible for conducting specimen processing according to established policy and procedure within the department.
• Assesses specimen integrity and prepares, package and arranges for transport of specimens appropriately.
• Centrifuge, aliquot, separate, freeze, refrigerate for handle specimens as required to maintain specimen integrity according to the requirements meeting standard timeframes.
• Complete appropriate forms when applicable.
• Uses of multiple resources to track and trouble shoot specimen issues.
• Preforms waived testing according to policies and procedure. Ensure Point of Care compliance and training.
• Maintains proficiency test records and samples.
• Performs accurate and appropriate testing and documentation of specimens received in the laboratory according to established laboratory protocol and procedures
• Reports test results in a timely manner and according to established laboratory protocol and procedures.
• Communicates and documents results, including alert values according to established protocol.
• Assesses specimen integrity, and processes specimens to include racking, loading instruments and creating work lists.
• Follows established procedures for laboratory quality control, variances and reports discrepancies to the supervisor.
• Notifies manager when problems are identified that may adversely affect test performance or reporting.
• Performs daily, weekly, monthly, or as needed, maintenance on instruments and equipment as appropriate.
• Ensures patient test results are not reported until all corrective action has been taken and the test system is functioning properly.
• Maintains and trouble shoots instruments, equipment, reagents, and patient specimens. Ensure Point of Care compliance and training.

General Job functions:

• Take call outs and schedule appropriately to fill all the laboratory needs.
• Assist the phlebotomy lead with the schedule and fill in any missing shifts.
• Handle training and competency assessments.
• Reports to manager

Education, Certification, Computer and Training Requirements:

• High school diploma or equivalent required.
• Minimum of three years of phlebotomy experience and drug screen collection preferred.
• Has the ability to perform all testing required at our satellite locations.
• Phlebotomy Technician Certification through the National Health Career Association (NHA) required.
• Knowledge of medical terminology, HIPAA guidelines and laboratory requirements to include skills in phlebotomy techniques with adult, pediatric, and geriatric patients, computer/data entry skills and phone etiquette are required.
• Attentions to detail, ability to critically think, multitask, and maintain accuracy during periods of frequent interruptions in a fast-paced environment.
• Consistently demonstrate the ability to communicate in a clear and effective manner and read/follow procedures accurately.
• Strong leadership skills are preferred.

Travel:

• Travel to satellite locations as needed.

About Our Commitment

Total Rewards at VillageMD

Our team members are essential to our mission to reshape healthcare through the power of connection. VillageMD highly values the critical role that health and wellness play in the lives of our team members and their families. Participation in VillageMD’s benefit platform includes Medical, Dental, Life, Disability, Vision, FSA coverages and a 401k savings plan.

Equal Opportunity Employer

Our Company provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to, and does not discriminate on the basis of, race, color, religion, creed, gender/sex, sexual orientation, gender identity and expression (including transgender status), national origin, ancestry, citizenship status, age, disability, genetic information, marital status, pregnancy, military status, veteran status, or any other characteristic protected by applicable federal, state, and local laws.

Safety Disclaimer

Our Company cares about the safety of our employees and applicants. Our Company does not use chat rooms for job searches or communications. Our Company will never request personal information via informal chat platforms or unsecure email. Our Company will never ask for money or an exchange of money, banking or other personal information prior to the in-person interview. Be aware of potential scams while job seeking. Interviews are conducted at select Our Company locations during regular business hours only. For information on job scams, visit, https://www.consumer.ftc.gov/JobScams or file a complaint at https://www.ftccomplaintassistant.gov/.