Tidal is a Direct Placement Agency that helps job seekers find job opportunities for real growth. We work with stable, responsible businesses that are experienced in remote hiring and are excited to welcome international team members. Tidal is owned and operated by consumer brand owners and operators. We have experience in offshore team-building and aim to help businesses leverage global talent.
About This Role:
We are hiring an Operations Analyst to support a growing consumer brand in managing day-to-day supply chain and fulfillment operations. This role will own executional workflows across freight coordination, purchase and sales order management, EDI processing, and kitting requests, ensuring smooth and accurate movement of goods across 3PL partners and retail channels.
Key Responsibilities:
Coordinate domestic and international freight shipments (LTL, FTL, parcel, and ocean/air freight)
Manage day-to-day operations and communication with 3PL partners
Create and maintain accurate purchase orders (POs) across systems
Process and manage EDI transactions, including orders, ASNs, and invoicing
Place kitting and bundling requests to support inventory availability
Track shipments and proactively resolve delays, discrepancies, or issues
Ensure compliance with retailer routing guides, labeling, and documentation requirements
Maintain accurate inventory and logistics data across systems
Collaborate with internal teams across operations, finance, and customer support
Identify and implement process improvements to increase efficiency and accuracy
Software/Platforms/Tools:
EDI platforms such as SPS Commerce, TrueCommerce, or similar
3PL and warehouse management systems (WMS)
Shipping and freight platforms (e.g., Freight Tracking))
Google Workspace (Docs, Sheets, Drive)
Slack and Zoom for communication
Project management tools such as ClickUp, Asana, or Trello
Spreadsheet tools such as Google Sheets or Excel
Qualifications:
At least 3 to 5 years of freelancing or remote work experience
5+ years of experience in logistics, supply chain, or fulfillment operations
Strong experience in freight coordination across multiple shipping modes
Hands-on experience managing 3PL partners and warehouse workflows
Experience working with EDI systems and retail compliance processes
Excellent written and verbal English communication (C1 or C2 level)
Highly organized with strong time management and prioritization skills
Strong attention to detail with the ability to execute accurately under deadlines
Ability to manage multiple workflows in a fast-paced environment
Nice to have:
Experience working with national retail accounts such as Target or similar big-box retailers
Background in direct-to-consumer (DTC) or eCommerce product-based companies
Familiarity with inventory planning or demand forecasting
Experience with process optimization or supply chain analytics
Shift Schedule
Monday to Friday, 9:00 AM to 5:00 PM (Eastern Time – Ontario, Canada)
Tidal helps 8-figure DTC brands & agencies build elite offshore teams.
We’re not traditional recruiters—we’re operators who scaled Vincero Collective into a 9-figure brand with a global team across the Philippines, Latin America, and beyond.
We started Tidal to solve a problem we faced firsthand:
US mid-level hires were expensive and short-term. Offshore talent was affordable but hard to get right.
So we built a system—refined over a decade—that now helps eComm founders:
✔ Hire A+ offshore talent for 50–70% less
✔ Build execution-heavy teams that actually scale
✔ Stop wasting time on bad hires and flaky freelancers
What makes us different?
→ Built by operators, not recruiters
→ We act like a GM, not just a talent scout
→ Done-for-you process: vetting, interviews, skill tests, onboarding
→ We specialize in roles that require eComm experience & deep execution
If you’re ready to build a world-class offshore team that just gets it done—we should talk.
🌐 www.hiretidal.com
