Job Description

Job Title

Philips Store For Business Platform Manager - Western Europe Personal Health

Job Description

The Philips Store For Business Platform Manager will play a key role in optimizing, growing and continuously improving our B2B platform ecosystem. Working cross-functionally (IT, Operations, CRM) this role plays a critical part in building a strong and consistent and customer-centric Philips presence on the B2B store. Driving customer experience, business growth and operational excellence. In this position, you will act as the bridge between multiple teams and stakeholders, ensuring that business needs, commercial opportunities, customer expectations and technical improvements are translated into effective, scalable and sustainable solutions. You will actively identify growth engagement, conversion, retention and revenue performance.

Also, this role is responsible to continuously optimize performance through data and insights, and by combining strong analytical skills with technical understanding and a commercial mindset. You will drive platform excellence and improve the end-to-end customer experience, unlock growth opportunities and enable sustainable business success.

Your role:

• Platform Performance & Optimization
• Monitor and optimize platform performance using KPIs and insights. Identify opportunities to improve customer experience, conversion, scalability, and operational efficiency.
• Data-Driven Decision Making
• Leverage data and analytics to uncover customer trends and growth opportunities. Translate insights into actions that improve engagement, platform performance, and business results.
• Stakeholder Management & Collaboration
• Act as the key link between Commercial, CRM, IT, Operations, and external partners. Align priorities, manage expectations, and ensure initiatives support business objectives and customer needs.
• Platform Governance & Continuous Improvement
• Drive platform enhancements based on business priorities, customer feedback, and performance data. Ensure changes align with strategic objectives, governance standards, and best practices.
• AI Enablement & Intelligent Automation
• Drive the adoption of AI solutions that enhance customer experience, commercial performance, and operational efficiency. Identify opportunities for AI-assisted customer service, deploy predictive analytics for churn prevention, and implement AI-driven customer segmentation and personalization to improve CRM effectiveness. Collaborate with CRM, Commercial, IT, and Operations teams to deliver practical AI use cases that create measurable business value while ensuring compliance with data privacy and governance standards.

You're the right fit if:

Competencies:

• Strong analytical mindset with experience interpreting metrics and transforming insights into action.
• You like to solve complex business and technical challenges.
• Agile, proactive, and solution-oriented.
• Ability to balance strategic thinking with hands-on execution
• Collaborative team player with strong stakeholder management
• Genuine passion for data and continuous improvement.

Skills:

• Proven experience in platform management, CRM Management, Business Analysis, product ownership or similar role.
• Experience working with data visualizations and reporting tools.
• Indirect leadership / influencing without authority.
• Strong analytical and data interpretation skills
• Knowledge of CRM platforms, integrations, APIs, and digital ecosystems.
• Strong understanding of KPIs, process optimization methodologies, and performance management

Compensation & benefits

Doing meaningful work should come with fair, transparent rewards. The base gross annual salary range for this role is €81.000 – €101.000 EUR* annual. We determine pay within the range using objective factors, like the skills the role requires, your relevant experience and the responsibility you'll have in this role, alongside internal equity and local market considerations.

This role is eligible for 3 % short term incentive, with your rewards linked to KPIs/company results. We’ll share the full approach with you during the interview process, so you can make a clear, informed decision.

*The indicated salary range applies to the primary location for this role; final compensation may vary by country.

How we work together

We believe that we are better together than apart. For our office-based teams, this means working in-person at least 3 days per week.

This position can be based in any of our designated European hubs.

About Philips

Are you ready to do the work of your life to help the lives of others? Learn more about our business, discover our rich and exciting history and learn more about our purpose.

If you’re interested in this role and have many, but not all, of the experiences needed, we encourage you to apply. You may still be the right candidate for this or other opportunities at Philips. Learn more about our culture of impact with care.