Job Description

Prudential’s purpose is to be partners for every life and protectors for every future. Our purpose encourages everything we do by creating a culture in which diversity is celebrated and inclusion assured, for our people, customers, and partners. We provide a platform for our people to do their best work and make an impact to the business, and we support our people’s career ambitions. We pledge to make Prudential a place where you can Connect, Grow, and Succeed.

Job Title Executive - End User and Corporate network Support

Location: Mumbai

Work Type: Work-from-Office role only, no remote or WFH

Overall, Role Purpose

This role drive modernization of the workplace environment to increase productivity & efficiency and support in the digital transformation journey. The individual will be responsible for all Site IT and End-User IT assets (hardware, software and network) related to Prudential’s office-sites in Mumbai in Airoli and Lower Parel offices. She/He should have at least of 4+ years of relevant experience.

Key Responsibilities

• Site IT and End User Support: Execute and maintain the planned layout, manage Site IT and End User IT assets, across all India sites (Mumbai and rest of India), managing vendors and collaborating with Group colleagues, and as per group standards and policies. Define India specific service management and assets management SOPs, policies & procedures, SLA’s using the Group standards as the baseline. Own the transition of Site IT & End-User IT assets from one site-location to another.
• Budgeting and Resource Planning: Manage the department's budget and resources effectively, including equipment purchases, software licenses, and maintenance contracts. Identify cost-saving opportunities and allocate resources efficiently to maximize ROI. Using the small FTE team, and the larger vendor teams, deliver Site IT & End-User IT assets Ops services as per defined SLAs.
• Vendor Management: Evaluate and select third-party vendors, contractors, and service providers for network and IT-related projects and services. Negotiate contracts, oversee vendor relationships, and ensure deliverables meet quality standards and timelines.
• Documentation and Reporting: Maintain accurate documentation of network configurations, system updates, and troubleshooting procedures. Generate regular reports on network performance, security incidents, and support activities for management review. Own the annual and periodic audits, reporting and compliance requirements related to Site IT & End-User IT assets.
• Training and Development: Provide training and professional development opportunities for team members to enhance their technical skills and knowledge. Stay abreast of emerging technologies and industry trends to foster continuous learning and innovation within the department.
• Collaboration and Communication: Foster collaboration with other departments, such as software development, infrastructure, and security teams, to ensure alignment of network and IT initiatives with broader organizational goals. Communicate effectively with stakeholders to address concerns, provide updates, and solicit feedback.
• Disaster Recovery and Business Continuity: Develop and maintain disaster recovery plans and procedures to minimize downtime and data loss in the event of network outages, natural disasters, or other emergencies using the Group standards as the baseline. Test and refine recovery strategies regularly to ensure readiness for unforeseen events.
• Overall Support: Contribute to, and support, site’s non-IT SOPs, policies, procedures and SLAs, from an IT perspective:

Onboarding and Deboarding of employees AV and VC capabilities HR policies Employee engagement activities Group colleagues’ site visits to site External stakeholders’ visits to site

Job Requirements - Knowledge and Skills

• Possess a deep understanding of networking technologies, IT infrastructure, and security protocols, including TCP/IP, DNS, VPN, and cybersecurity best practices.
• Demonstrate effective leadership skills to oversee and motivate a team of IT professionals, with proficiency in delegation, communication, conflict resolution, and team building.
• Exhibit analytical prowess in troubleshooting complex network issues, identifying root causes, and implementing timely solutions. Show sound judgment and decision-making capabilities, particularly in high-pressure situations.
• Communicate technical concepts clearly to both technical and non-technical stakeholders, while fostering collaboration across teams. Possess excellent documentation skills for network diagrams, procedures, and reports.
• Stay abreast of emerging technologies and industry trends, demonstrating adaptability and a willingness to learn new skills. Flexibility in adapting to evolving business requirements and technologies is key.
• Maintain a customer-focused approach, ensuring high-quality IT support and service delivery. Skilled in vendor management, including vendor selection, contract negotiation, and relationship management, to meet organizational needs effectively.

Job Requirements - Attributes

• Lead and inspire a team of IT professionals with a strategic vision, fostering collaboration and innovation to achieve organizational objectives.

• Demonstrate proficiency in networking technologies, cybersecurity, and IT infrastructure management, ensuring the reliability, security, and scalability of the organization's network.
• Communicate technical concepts clearly to diverse stakeholders, facilitate cross-team collaboration, and drive decision-making with sound judgment and strong problem-solving skills.

Prudential is an equal opportunity employer. We provide equality of opportunity of benefits for all who apply and who perform work for our organisation irrespective of sex, race, age, ethnic origin, educational, social and cultural background, marital status, pregnancy and maternity, religion or belief, disability or part-time / fixed-term work, or any other status protected by applicable law. We encourage the same standards from our recruitment and third-party suppliers taking into account the context of grade, job and location. We also allow for reasonable adjustments to support people with individual physical or mental health requirements.