Job Description
Under the supervision of the Director and the direction of the Specialists in Poison Information, the Pharmacy Technician II - Provider provides assessment and management advice and follow-up for emergency and informational telephone calls from the public made to the California Poison Center System at UC-Davis Medical Center. The calls received from the public may include issues such as toxicity of drugs, household chemicals, plants, venomous and environmental chemicals.
The Pharmacy Technician II - Provider (PT II - P) is responsible for:
- Providing initial management advice and follow-up for emergency and informational telephone calls from the public to the poison control center (Sacramento Division of the California Poison Control System (CPCS)).
- Working with the direction of Specialists in Poison Information and according to policy and guidelines of the CPCS, under the supervision of the Medical and Managing Directors.
- Managing and triaging calls to other staff as specified in the CPCS policies and procedures.
- Documenting all consultations in an electronic medical record.
- Assisting in the development of written materials as requested.
- Providing referrals to and alerting governmental agencies when appropriate.
DUTIES & ESSENTIAL JOB FUNCTIONS
Identify the functions or tasks that employees in the job perform. The essential functions should state the purpose of the work and the results to be accomplished, rather than how the function is performed. Of the tasks listed , what percentage of time is devoted to each? The more time employees spend on a function, the more likely it is that the function is essential. Generally, include those functions that account for 10% or more of the work, i.e., key items that contribute significantly to the achievement of the job. The functions should add up to 100%.
%
of time
Essential Function (Yes/No)
Key responsibilities
(to be completed by supervisor)
25
Yes
ThePharmacyTechnicianII-Provider(PTII-P)answers hotlinecallsinanefficientmanner,
obtainsaccuratehistory, andcalculatespotentialexposures.
25
Yes
ThePTII-Paccuratelytriagesemergencycalls accordingtoguidelines,policies,and
training,andconsultsSpecialistsinPoisonInformationappropriately
20
Yes
ThePTII-Pprovidesinformationtocallersinamannerthatisclear,concise,
reassuring,courteous,easytounderstand,andprofessional
20
Yes
ThePTII-Pdocumentsallpertinentinformationofeachcaseclearly, thoroughly,and
accurately,usingnumerousspecialelectronicresourcesandprograms.
10
Yes
ThePTII-Pperformsotherdutiesas directed100%
Required Qualifications:
- Excellentdemonstratedrecordofattendanceandpunctuality
- Demonstratedability toorganizeandmanagetime efficientlyandproductively
- Excellentoral,written,interpersonalandproblem-solvingskills
- Abilitytohandlestaff,patient,andstudent issueswithtact, diplomacy, and confidentiality
- Attentiontodetailandwillingnesstolearn
- Abilitytofunctionwithminimalsupervision
- Abilitytoreceiveinstructionsandconstructivefeedback
Education, Training and Experience:
BAorBSorHealthCare orEMSbackground(EMT,paramedic,LVN,pharmacytechnician,PA, 911dispatcher,nursingassistant)
Excellentverbal communicationskills
Knowledgeofmedicalandpharmaceuticalterminology
Abilitytoexerciseappropriatejudgmentwithpoliciesandtriagecalls tootherhotlinestaff
Experienceworking inapoisoncenterormanagingemergencyhealthrelatedcalls
Proficiency in Word, Excel,Outlook, Internet Explorer, and database record entry and retrieval
About UCSF
The University of California, San Francisco (UCSF) is a leading university dedicated to promoting health worldwide through advanced biomedical research, graduate-level education in the life sciences and health professions, and excellence in patient care. It is the only campus in the 10-campus UC system dedicated exclusively to the health sciences. We bring together the world’s leading experts in nearly every area of health. We are home to five Nobel laureates who have advanced the understanding of cancer, neurodegenerative diseases, aging and stem cells.
Pride Values
UCSF is a diverse community made of people with many skills and talents. We seek candidates whose work experience or community service has prepared them to contribute to our commitment to professionalism, respect, integrity, diversity and excellence – also known as
our PRIDE values
In addition to our PRIDE values, UCSF is committed to equity – both in how we deliver care as well as our workforce. We are committed to building a broadly diverse community, nurturing a culture that is welcoming and supportive, and engaging diverse ideas for the provision of culturally competent education, discovery, and patient care. Additional information about UCSF is available
here
Join us to find a rewarding career contributing to improving healthcare worldwide.
Equal Employment Opportunity
The University of California is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, protected veteran status, or other protected status under state or federal law.
Salary Information
The final salary and offer components are subject to additional approvals based on UC policy.
Your placement within the salary range is dependent on a number of factors including your work experience and internal equity within this position classification at UCSF. For positions that are represented by a labor union, placement within the salary range will be guided by the rules in the collective bargaining agreement.
