Job Description

1. Job responsibilities include those listed in competency document.
2. Maintains a professional image and exhibits excellent customer relations to patients, visitors, physicians, and co-workers in accordance with our Service Excellence Standards and Core Values.
3. Implement a bedside program to help patients receive their medication and prescription education upon discharge.

4. Gather patient information and market the program.

5. Process prescriptions requested by the patient.

6. Exhausts all efforts to communicate with the patient any issue or delay in filling their prescriptions

7. Works collaboratively with other health care professionals to ensure patients are able to receive their medications upon discharge.

8. Notifies Pharmacist and contacts the provider in a timely manner when there is a concern about a prescription related to a drug interaction, allergy, drug disease state interaction, and other circumstances as indicated.

9. Responsible for investigating and resolving third-party payment issues.
10. Serves patients with a professional, caring demeanor for quality patient experience.
11. Responsible for maintaining proper records and documents as required by state and federal laws.
12. Submit data collection daily on patient and prescription count.
13. Post transactions in delivery bin.
14. Responsible for handling cash register transactions and correcting issues related to transactions posted.
15. Participate in meetings with other departments as it relates to discharge patients.
16. Prioritizes and fills prescriptions based on specifics such as waiters, discharges, pyxis, etc to ensure the patients are receiving excellent care and service.
17. Works together with Pharmacists, other technicians, and all related health care members to help assist patients with dropping off or picking up prescriptions including cash register transactions.
18. Works together to ensure all supplies including but not limited to vials, caps, bottles, labels, paper, toners, oral syringes, bags, are adequately stocked each day and inventory is maintained for use.
19. Fill bottles and affix appropriate labels for verification by Pharmacist.
20. Load prescription bags into will call system and consolidate daily.
21. Follow procedure to properly return to stock medications.
22. Follow procedure when receiving courier bags.
23. Accurately count and close each register nightly, create daily deposit form, make change for bank each morning, maintain accuracy when counting money at each transaction.
24. Maintain and refill robot daily.
25. Assist Pharmacist in daily operations of outpatient pharmacy.
26. Participate in department huddles

Qualifications/Training:

• Ability to work independently

Licenses/Certifications/Registrations/Education:

• High school diploma or equivalent (GED) required
• Maintain a current state certification with the South Carolina State Board of Pharmacy