Pharmacy Technician, Call Center - (976126)
WHY UT SOUTHWESTERN?
With over 75 years of excellence in Dallas-Fort Worth, Texas, UT Southwestern is committed to excellence, innovation, teamwork, and compassion. As a world-renowned medical and research center, we strive to provide the best possible care, resources, and benefits for our valued employees. Ranked as the number 1 hospital in Dallas-Fort Worth according to U.S. News & World Report, we invest in you with opportunities for career growth and development to align with your future goals. Our highly competitive benefits package offers healthcare, PTO and paid holidays, on-site childcare, wage, merit increases and so much more. We invite you to be a part of the UT Southwestern team where you'll discover a culture of teamwork, professionalism, and a rewarding career!
Pharmacy call center technician will support retail and specialty pharmacies at UT Southwestern. Works under supervision of Pharmacist, Pharmacy Supervisor or Pharmacy Manager.
UT Southwestern is proud to offer a competitive and comprehensive benefits package to eligible employees. Our benefits are designed to support your overall wellbeing, and include:PPO medical plan, available day one at no cost for full-time employee-only coverage100% coverage for preventive healthcare-no copayPaid Time Off, available day oneRetirement Programs through the Teacher Retirement System of Texas (TRS)Paid Parental Leave BenefitWellness programsTuition ReimbursementPublic Service Loan Forgiveness (PSLF) Qualified EmployerLearn more about these and other UTSW employee benefits!
High School or equivalent.
1 year experience as a retail pharmacy technician or equivalent. and
Basic computer skills, data entry, filing and
English (speaking, reading, writing). Good general health and stress coping ability. Moderate physical effort: prolonged standing/walking, occasional lifting/carrying (up to 25 lbs), reaching, bending, crouching, etc.
(TSBP) REG PHARMACY TECNICIAN Upon Hire
Previous call center experience.
JOB DUTIESWorks in a fast paced, call center environment with timely, professional, and courteous response to incoming calls.Assists patients, nurses and health care providers with timely and accurate communication regarding the status of a patients medications, pharmacy services and all other inquiries.Coordinates patient care by processing refill requests, communicating information to the patient regarding shipments, verifying patient and payment information, notifying the pharmacist of issues or changes in the patients condition.Uses customer service and critical thinking skills to solve problems for patients, nurses and health care providers. Understands when a problem needs to be escalated to the appropriate team member for resolution: pharmacy technician, pharmacist, supervisor or administrator as appropriate.Maintains service levels (speed of answer, abandonment rate, hold times, and call time) to achieve department service level goals.Maintains compliance with HIPAA policies and regulations.Participates in organizational and departmental performance improvement efforts and facilitating effective communication relative to these initiatives. Maintains a plan for personal development and completion of competency validation records. Participates in goal setting, ongoing development, and goals of team.Must be able to perform the professional, clinical and or technical competencies of the assigned unit or department.Performs related duties as assigned or requested.SECURITY AND EEO STATEMENT
This position is security-sensitive and subject to Texas Education Code 51.215, which authorizes UT Southwestern to obtain criminal history record information.
UT Southwestern Medical Center is committed to an educational and working environment that provides equal opportunity to all members of the University community. As an equal opportunity employer, UT Southwestern prohibits unlawful discrimination, including discrimination on the basis of race, color, religion, national origin, sex, sexual orientation, gender identity, gender expression, age, disability, genetic information, citizenship status, or veteran status.
: Texas-Dallas-5323 Harry Hines Blvd
5323 Harry Hines Blvd
5323 Harry Hines Blvd
Dallas 75390
: Professional & Executive
: 867304 - Central Access - Pharm
: Full-time
: Day Job
: Regular
: Standard
: Oct 9, 2026, 3:04:26 PM
