This role involves working at Central Health multispecialty clinics and Transition of Care (TOC) five days a week (1 FTE), providing support to pharmacists in medication management, patient education, and ensuring optimal medication therapy outcomes. Beyond typical pharmacy technician responsibilities, this position will also include assisting with medication therapy management (MTM), gathering medication histories, supporting prescription authorizations (PA), assisting with nonformulary drug requests (NFDR), and processing medication refills to improve patient care.
Essential Functions• Patient Interaction: Address patient questions and concerns, facilitating medication access and ensuring patient satisfaction.• Clinical Support: Document patient interactions and medication therapy outcomes, including but not limited to:o Accurately gathering medication histories from multiple Electronic Health Records (EHRs)o Identifying potential medication errors or necessary clarificationso Reviewing medication use, administration, and prescribing accuracy
• Prescribing Authorization (PA) & Medication Refills: Assist with prior authorization (PA) requests and medication refill processing to ensure timely access to medications.• Administrative Duties: o Support insurance processing and billing o Help alleviate administrative burdens for pharmacists and clinic staff o Contribute to the delivery of safe patient care through diligent task completion• Compliance: Ensure compliance with all relevant regulations and standards, including those set by the Board of Pharmacy and other regulatory agencies.• Collaboration: Work closely with healthcare providers to coordinate patient care and optimize medication therapy, including assisting in MTM services.
MINIMUM EDUCATION High School Diploma
MINIMUM EXPERIENCE 3 years in a pharmacy technician role in the ambulatory care setting
REQUIRED CERTIFICATIONS/LICENSURE Registered with the Texas State Board of Pharmacy National Certification with the Pharmacy Technician Certification Board (CPhT)
REQUIRED COURSES/COMPLETIONS (e.g., CPR)
Basic Life Support
Certified Pharmacy Technician
CommUnityCare Health Centers is a not-for-profit 501(c) (3) corporation providing primary care health services to the medically underserved. For over 30 years, we served as the Community Health Centers, operating as a department of the City of Austin. In March 2009, we became CommUnityCare, operating independently from the City. CommUnityCare is proud of its past history of service to the community and looks forward to continuing to provide great care. Our vision as CommUnityCare is to increase access to care and to expand our range of services.
CommUnityCare operates 25+ health center locations in Travis County and central Texas. We offer comprehensive primary care services for the entire family including: family medicine, internal medicine, pediatrics, women's health services, behavioral health services, nutrition education, pregnancy and parenting centering programs, specialty services such as cardiology, dermatology, pulmonology and dental care.
