Job Description

Patient Engagement Specialist

Full Time

Ohio

AndHealth is on a mission to radically improve access and outcomes for the most challenging chronic health conditions, with the goal of making world-class specialty care accessible and affordable to all. We partner with health systems, community health centers, plans, and employers to remove barriers to care to ensure all people have access to the care they deserve.

We are looking for Patient Engagement Specialists to play an important role at AndHealth. This is an onsite position located at our Health Center partner site in Ohio.

What you’ll do in the role:

• Prescription Processing: Accurately input patient data, insurance information, and prescriptions into the pharmacy management system.
• Fulfillment: Count, pour, and label medications efficiently while maintaining strict adherence to safety protocols.
• Customer Experience: Support patients at the pickup counter, resolving insurance rejections, and providing clear communication regarding medication status.
• Inventory Management: Execute stocking, cycle counts, and managing outdated inventory.
• Prior Authorization Coordination: Collaborate with the pharmacist to gather clinical documentation and submitting prior authorizations for medication including high-cost specialty drugs if needed.
• Patient Advocacy: Act as a liaison between patients, providers, and manufacturers to help patients access financial assistance programs or copay cards.
• Adherence Monitoring: Conduct outreach calls to specialty patients to schedule refills and ensure they are following their prescribed therapy.
• Cold Chain Management: Ensure proper handling and storage of temperature-sensitive biologics and specialty injectables.
• Other: Maintain flexibility to provide on-site support or cross-site remote assistance, ensuring operational continuity as business needs evolve.
• Support other projects based on business needs.

Education & Licensure Requirements:

• High School Diploma required.
• Bachelor’s degree is preferred.
• Basic Life Support (BLS) obtained or willing to obtain.
• Certified or Registered Pharmacy Technician in the state of OH required.
• Nationally certified - PTCB or ExCPT required or obtained within 6 months of hire.
• Must be willing to obtain and maintain licenses or certifications in multiple states.

Other Skills or Qualifications:

• 3+ years of pharmacy experience is preferred.
• Excellent written and oral communication skills.
• Strong attention to detail and ability to handle multiple things simultaneously.
• Comfortable with technology and the ability to adapt to new systems.
• The position may require some travel. Must be willing to travel and have reliable transportation.
• Must be organized and able to work independently.

Here’s what we’d like to offer you:

• Equal investment and support for our people and patients.
• A fun and ambitious growing environment with a culture that takes on important things, takes risks, and learns quickly.
• The ability to demonstrate creativity, innovation, and conscientiousness, and find joy in working together.
• A team of highly skilled, incredibly kind, and welcoming employees, every one of whom has something unique to offer.
• We know that the overall success of our business is a collaborative effort, and we strive to provide ongoing opportunities for our employees to learn and grow, both personally and professionally.
• Full-time employees are eligible to participate in our benefits package which includes Medical, Dental, Vision Insurance, Paid time off, Short- and Long-Term Disability, 401k match and more.

Additional Requirements:

• Tuberculosis (TB) Screening: Documentation of a negative screening conducted within the last 12 months.
• Hepatitis B: Proof of a completed vaccine series or a positive blood titer result from within the last 12 months.
• Measles, Mumps, & Rubella (MMR): Proof of a completed vaccine series or positive blood titers from within the last 12 months.
• Varicella (Chickenpox): Proof of vaccination, documented medical history of the disease, or positive blood titers from within the last 12 months.
• Tdap (Tetanus, Diphtheria, Pertussis): Documentation of a booster administered within the last 10 years.
• Influenza: Proof of vaccination for the current flu season.
• COVID-19: Documentation of primary vaccine series and any boosters administered.
• General: Additional health requirements may be requested as necessary.

We are an equal opportunity and affirmative action employer. We embrace diversity and are committed to creating an inclusive environment for all employees. Applicants will be considered for employment without regard to race, religion, gender, gender identity, sexual orientation, national origin, age, disability, or veteran status.