Job Description

Position Type: Full-Time

Department: Pharmacy

Work Location: Markham, ON

Work Arrangement: On-Site

Work Hours: 8 hour shifts between 7am-7pm

Travel Required: No

A proudly Canadian company, Sentrex Health Solutions is a fully integrated specialty distributor and patient support provider for pharmaceutical manufacturers, physicians, and their patients. We provide innovative solutions focused on ensuring patients have access and the support they need to maximize their treatment outcomes. We do this through strategic distribution models and patient support programs that are backed by powerful, integrated technology, a dedicated in-house creative agency, and experienced, cross-functional teams. Our core capabilities include Specialty Pharmacy Services, Customized Solutions for Warehouse, Wholesale & Distribution, Patient Support Programs, Strategic Creative Services as well as HCP & Clinic Services.

Come and join our team! But first, let us tell you why we love working here:

• We are 100% Canadian with locations across the country
• State-of-the-art facilities to provide high-quality products and services
• The opportunity to be a part of a winning, high-performing team
• Collaborative, engaging workplace culture – we are passionate about our people!
• Flexible working environment that promotes a healthy work-life balance
• Diverse and inclusive culture where your talent and commitment to excellence is welcomed and valued
• High-growth environment that provides opportunities for learning and growth supported by our Employee Development Program and industry-leading, in-house corporate training offered throughout the year

The Opportunity:

The Pharmacy Supervisor is responsible for overseeing the daily technical operations of the dispensary at Sentrex Pharmacy. The Pharmacy Supervisor will ensure that pharmacy operations are compliant with provincial/federal regulations and Sentrex standard operating procedures. As well the Pharmacy Supervisor will coordinate and schedule dispensary technical staff and lead and manage the dispensary team.

A Day in the Life (What you will do here):

• Supervise and perform daily pharmacy operation activities while ensuring compliance with established Standard Operating procedures and provincial/federal regulations and standards (eg NAPRA)
• Provide oversight and ensure daily workflow is completed in a timely and accurate manner
• Provides exemplary customer service to clients and acts as the main point of contact for external and internal customers for pharmacy inquiries and service escalations
• Manage dispensing and shipping schedules
• Support and participate in new pharmacy technology implementations and upgrades
• Maintain inventory of dispensary items and medical supplies
• Manage the payroll and scheduling of all direct reports
• Performance management of direct reports including hiring, one on one meetings, goal setting and evaluations
• Train, assess, mentor and lead dispensary (non-clinical) team
• Resolve daily pharmacy operational issues
• Assist with the development of standard operating procedures and work instructions
• Works approximately 50% of time performing the responsibilities outlined in the Pharmacy Assistant job description
• Develop and maintain professional relationships with external and internal customers
• Adherence to all relevant guidelines including the established Standard Operation procedures and all applicable regulatory requirements as set out by the Ontario College of Pharmacists 
• Ensure safe and appropriate storage of medications 
• Identify, develop and assist with implementation of continuous improvement projects to maximize operational efficiency/quality of service
• Actively contribute to the ongoing review of pharmacy policies and procedures  
• Attends and participates in staff meetings 
• Assist with other duties as assigned by pharmacist and/or manager within the scope of practice of role 

What you need to ensure you are set up for success:

• Post secondary diploma from an accredited Pharmacy Assistant/Pharmacy Technician program is preferred
• Experience in a team lead or supervisory role strongly preferred
• Minimum of 2 years pharmacy practice experience
• Proficiency with Kroll strongly preferred
• Strong computer skills in Windows environments and MS Office (Excel, Word)
• Strong verbal and written communication skills in English required. Ability to communicate in other languages an asset.
• Knowledge and understanding of specialty medications along with third party billing is an asset
• Highly organized with strong attention to detail
• Ability to self-manage time, set daily priorities and multi-task in order to meet various competing work deadlines
• Excellent interpersonal and leadership skills, with the ability to work independently as well as within a team
• Ability to physically stand for extended periods of time, and to lift and move up to 50 lbs

What makes you a great fit for this team:

• Your commitment to providing a high level of service to your internal and external clients.
• You are highly adaptable with a track record of success during times of growth and organizational change.
• You have a proven track record of developing trust and influence at multiple levels.
• You demonstrate an impactful and candid communication style.
• You have exceptional organizational skills with the ability to build effective working relationships with colleagues, management, and stakeholders.

Why join Sentrex?

We value our employees! Our permanent full-time employees are provided with a:

• Competitive Salary and generous vacation entitlement
• Wellness Program (5 paid days off for your well-being!)
• Paid Sick Days
• Competitive Benefits Package including Dental & Extended Health Benefits, AD&D, LTD & Employee/Dependent Life Insurance
• Employee & Family Assistance Program
• RRSP Matching Program
• The anticipated hourly rate hiring range for this role is $33/hr to $39/hr hourly. The final base salary will be determined based on relevant experience, skills, and internal equity.

Sentrex Health Solutions is proud to be an equal opportunity employer demonstrated by our commitment to diversity, inclusion, belonging, equity, and accessibility. We provide a safe space for all team members to express their individuality within our corporate culture.

We encourage you to apply and accept all applications. We realize that not every candidate will meet every single desired qualification. If your experience looks a little different from what we have identified and you think you can bring value to the role, we would love to learn more about you!

Accommodations can be made available upon request for those candidates taking part in the selection process.

Sentrex hiring managers may use artificial intelligence tools to assist them in the recruitment process.

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