Job Description

The Pharmacy Service Associate is responsible for performing daily, routine tasks in the pharmacy such as answering the phone, responding to customer requests, data-entry, record maintenance, and other clerical duties.

Job Responsibilities:

• Answer Inbound calls to the Pharmacy
• Communicate with Patients regarding their medication orders, including verifying order status
• Respond to requests and communicate with Center staff regarding patient medication orders
• Assists with stocking and inventory tasks
• Place medication refill order in computerized system at patient request
• Submit request for special orders as needed
• Track medication packages in various vendor systems such as UPS
• Research order status and delivery at patient or center request
• Inactivate patient accounts in computerized system
• Process patient address changes, ensuring accurate address information
  

Qualifications

• Strong verbal and written communication in order to successfully operate phones and computers
• Problem solving skills
• Proficiency in Microsoft Office applications
• Adequate typing skills (typically 30-40 wpm)
• Ability to successfully complete Pharmacy Technician Training program and obtain Pharmacy Technician Registration within required timeframe

Education and Experience:

• Graduate from an accredited high school or equivalent
• Minimum of one-year clerical/office experience